Description

Job Overview

The Pool Attendant is responsible for the pool area cleanliness and sanitation. Includes the greeting of all guests, maintaining cleanliness, ensuring guests are comfortable, assisting guest with towel and chair needs, stocking and preparing pool for guests on a continuous basis. This is a seasonal position.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Assists in the cabana rental process
• Acts as the Cabana Host for cabana rentals
• Monitors wet areas for guest safety
• Prepares cabanas for guests as needed
• Assists guests with towel distribution and lounge chair set up
• Maintains pool by performing necessary housekeeping duties (picking up towels, cups, and trash in all areas)
• Controls pool access to registered hotel guests
• Upholds pool decor by maintaining the set-up and cleanliness of the area
• Properly opens and closes each shift according to Standard Operating Procedures
• Works with the other departments to ensure a high level of guest service
• Maintains a working knowledge Wind Creek offerings and special events
• Responds to guest requests, complaints or inquiries professionally, courteously and promptly
• Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Maintains a clean, safe, fully stocked and well-organized work area
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Ensures a maximum level of guest service and satisfaction are achieved and maintained
• Maintains a positive attitude and contribute to a quality work environment
• Regularly attends, participates in and supports training and staff meetings
• Assists in all areas of the operation as requested by management
• Communicates to management all occurrences involving staff or guests that require attention
• Enforces pool rules
• Administer pool closing during inclement weather and biohazard
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be eighteen (18) years of age or older
• Must be able to swim proficiently; swimming test may be administered
• Must be able to lift 75lbs
• Must be able to work outside in various and extreme conditions
• Must be able to attain CPR certification
• Must possess excellent communication skills
• Must successfully pass job interview, including a guest service audition
• Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
• Must be detail oriented and have the ability to multi-task
• Ability to be efficient and productive in a fast-paced environment
• Must have enthusiasm and possess excellent customer service skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication and listening skills
• Must be a team player
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.