SUMMARY                                

Under the direction of the General Manager (GM), the Assistant General Manager (AGM) assists with the planning, organization, and direction of daily operational activities of the Casino and ancillary departments. All duties are to be performed within the guidelines of the organization’s policies and procedures, tribal regulations, and all federal/state laws, as needed. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training.
• Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
• Collaborate and communicate with management on strategic planning, annual budgeting measures, departmental goals, and how to resolve problems affecting operations. 
• Assist GM with planning, organization, and direction of daily operational activities of the Casino, and as needed.
• Assist GM with review of technical systems and requirements to ensure Casinos’ assets are safeguarded.
• Ensure compliance of departments with all Federal, State, Tribal, and Regulatory requirements.
• Review monthly departmental financial information obtaining explanations for variances to budget.
• Assist the GM and departmental Managers in developing new programs, succession plans, retention strategies, hiring initiatives, policies & procedures ensuring compliance with all regulatory guidelines and alignment with strategic plans.
• Consistently oversee and monitor the: MBO program, consistent with established strategic goals; preparation of annual operating budget for gaming/hospitality operations for review, discussion, and approval from the GM; preparation of annual capital budget for gaming/hospitality operations for review, discussion, and approval from the GM; Departmental expenses and revenues to evaluate cost savings and necessary adjustments for review, discussion, and approval from the CEO/CFO/COO/GM. Ensure administrative consistency of all Kiowa Casinos’ policies and HR regulations.
• Strategically partner with community and business leaders to foster a positive working business relationship.
• Present reports to upper management, as required by the General Manager.
• Maintain a working knowledge of changes related to the gaming/hospitality industry and advise the GM.
• Assist in the negotiation of contracts/agreements ensuring compliance with all Federal, State, Tribal, and regulatory requirements.
• Assist in the career and skills development of all Team Members, including Kiowa Tribal Members.
• Assist GM in strategic planning process, budgeting, and/or strategic initiatives, as requested.
• Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• High School diploma or GED is required.
• Bachelor’s degree in related field and 4 years of supervisory experience or equivalent combination of education and experience is preferred.
• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.
• Excellent written, verbal, and interpersonal communication skills.
• Strong computer skills in word processing, databases & spreadsheets (ability to demonstrate proficiency).
• Excellent analytical and problem-solving skills to be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues in a gaming environment and be able to utilize constructive conflict to quickly facilitate the integration of diverse thoughts, opinions, and perceptions.
• Skill in building and developing interdepartmental relationships.
• Skill in reporting, making group presentations, and other communications skills.
• Ability to impart knowledge and skill, to offer advice and counsel, to empower and enable others to see alternatives, and to foster the professional growth of others.
• Ability to understand the key performance indicators required to execute finance, marketing, and/or other business strategies and assess team and financial performance relative to these measures.
• Ability to articulate compelling vision/goals and inspire, empower, and motivate others to achieve them.
• Ability to demonstrate openness to change and provide visible support for changes that improve effectiveness and profitability of gaming operations.
• Ability to bring substantive conflicts and disagreements into the open and resolve them collaboratively, build consensus, and secure optimal resolution of specific issues among multiple parties.
• Ability to display leadership qualities and serve both internal and external Guests.
• Ability to develop and manage property gaming/hospitality budget and control expenses.
• Ability to effectively present information to the COO/GM and other entities.
• Ability to maintain high confidentiality.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to maintain a professional appearance and demeanor, especially when faced with critical situations or unforeseen circumstances.
• Ability to work irregular hours and perform duties with reliable attendance.
• Ability to research, plan, and present data or information to a large group of people.

SUPERVISORY RESPONSIBILITIES

This position will oversee IT, Table Games, Slot Department, Facilities, and Marketing

LICENSES & CERTIFICATIONS

• Ability to obtain and maintain Gaming License is required.
• Valid Driver’s License and be insurable on Company’s Policy
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.

JOB DEMANDS 

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary.  Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry.  Speech to communicate clearly, express ideas and convey information in an understandable manner.  Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences.  Manual dexterity to operate office or other equipment and examine documents, records and files.

Confer with Human Resources for additional information, as needed.

Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents.  Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines.  Ability to concentrate on tasks over a period of time without being distracted.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business.  Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions.  Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs. 

Success in this position will require ongoing knowledge and application of the organization’s key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.