Under the direction of the Housekeeping Supervisor, the Rooms Inspector checks the cleanliness and appearance of guest accommodations; including hotel guest rooms, banquet rooms, common areas, hallways, and public restrooms. Assists the Hotel Room Attendant in daily tasks. Aids housekeeping supervisor in ensuring all day to day employee supervision and tasks are completed to the expectations of the Housekeeping department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be a minimum of 18 years of age.
• Six months experience in customer service or hospitality preferred.
• Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Responsible to greet each customer and promote outstanding guest relations.

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.

DEPARTMENT OPERATIONS:

• Handles guest complaints concerning housekeeping services or refers problems to management.
• Inspects all rooms after they have been cleaned, and at the beginning of the shift to ensure that all hotel policies, standards have been met and possible occupancy.
• Monitors time housekeepers are taking to clean guest rooms
• Replenishes supplies items such as drinking glasses, linens, bathroom amenities and other supplies.
• Moves furniture, hangs drapes, and rolls carpet.
• Vacuums guest hall ways, elevators, elevator hallways and guest room floors.
• Dusts guest hallway walls, ceilings, woodwork, windows, door panels, and sills.
• Make guest room deliveries.
• Clean guest’s rooms to maintain property standards, including bed making, carpets, bathrooms, entre ways, walls, ceilings, windows, mirror.
• Empties Room Attendants carts and wastebaskets.
• Fills out maintenance requests for any items that need repair.
• Replaces light bulbs within hallways, lobbies, and guest rooms within reach.
• Transfers clean and dirty linens from hotel room to loading docks and or Laundry.
• Restock linen rooms and shelves.
• Transfer linen carts to and from loading dock.
• Contributes to a team effort and accomplishes related results as required.
• Maintains banquet cleanliness in front and back of house of banquet spaces.
• Maintains and empties trash outside at the pool and surrounding areas.
• Notifies maintenance of any needed repairs in all guest rooms and

  public space

• Lists and itemizes lost and found items. Returns items to guests in

  accordance with the hotel’s standards.

• Approves rooms for occupancy and ensures room is 100% prior to placing it into the

  system

• Updates the in house management system with the proper status of all rooms.
• Responsible for keeping all storage areas and linen rooms in a clean and satisfactory

  condition, as well as stocked with needed items

• Controls waste of any product or linen and ensures that all products are used in

  accordance with directions and care

• Performs all other related and compatible duties as assigned.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge, skills, and experience in the training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are preferred.
• Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under moderate supervision. Follow written and verbal instructions.
• Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the general public. Work well alone or within a team.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required.
• Exercise sound judgment and solicit assistance for decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Maintain physical condition and stamina appropriate to performance of assigned duties.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift, drag, push, or pull up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Work is generally performed in a Hotel setting.
• Exposure to second-hand smoke.
• Noise level in the work environment is moderate to high.
• Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.
• Employee may be exposed to blood/bodily fluids.
• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
• The employee may be exposed to risks associated with the use of tools/machinery or chemical hazards.