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Hotel Front Desk Supervisor

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Compensation: $28.00 per hour

The opportunity

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at The Gideon Putnam in Saratoga Springs, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$28.00 – $28.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

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What we offer

Join our fun, collaborative team at The Gideon Putnam Resort and Spa. Located in Saratoga Springs, New York, there’s so much to do in our small town including weekly live music events, world-class horse racing, natural mineral springs, walking trails, and golf courses.

  • Health, dental, and vision insurance*
  • 401k with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • Free shift meal
  • Employee discounts including 30% off restaurant and retail
  • Friends and family discount on lodging
  • Referral bonus – earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

  • Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
  • Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
  • Implement policies, procedures, and service standards in conjunction with management
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
  • Handle cash; maintain records pertaining to inventory, team, orders, and supplies
  • Operates Motor Vehicle when necessary 

More about you

  • At least three years of experience in hospitality, front desk experience is preferred
  • Prior supervisory experience preferred
  • Computer literate in MS Office programs; some experience with property management systems preferred
  • Must be fluent in English language both spoken and written
  • No college degree required
  • Must posess a valid drivers licence.
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Gideon Putnam Resort & Spa

24 Gideon Putnam Road

Saratoga Springs, NY 12866

122 Room Resort
Managed By Delaware North

Gideon Putnam Resort & Spa

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

A CLASSIC REFRESHED

The Gideon Putnam is NOW OPEN! All of the classic charm you know and love with a touch more of modern comfort. We took a hardship and made it into an opportunity to improve. After issues with our water main in January, we have made the best of our time and did extensive work on the entire hotel. We are excited to open with renovated guest corridors, guest rooms, Putnam's Restaurant, Saratoga Room, and many other touches throughout the property. Come and see all that is new at The Gideon Putnam.

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