Job Summary

Responsible for ensuring the efficient operation of all hotel departments, delivering exceptional guest experiences, maintaining the highest standards of guest service, and ensuring financial performance.

Essential Job Duties

1. Oversee the day-to-day operations of the hotel, including front and back of the house hotel operations, retail, and guest services.
2. Develop and implement efficient operational procedures to enhance guest satisfaction, optimize resources, and maximize revenue.
3. Collaborate and coordinate hotel operations with gaming operations and the marketing department et al. to ensure we maintain adequate room inventory for casino VIPs.
4. Collaborate and coordinate hotel operations with Food & Beverage options to ensure we account for guests visiting and attending functions in our conference center operations.
5. Monitor and analyze key performance indicators to identify areas for improvement and implement corrective measures. 
6. Develop and manage the hotel's annual budget to achieve revenue and profit targets.
7. Implement cost-control measures and revenue optimization strategies without compromising service quality. 
8. Analyze financial reports and market trends to identify opportunities for revenue growth and cost efficiencies. Use “yield management” techniques to optimize revenue.
9. Ensure the hotel's compliance with applicable regulations, safety standards, and casino policies.
10. Oversee quality assurance initiatives to maintain the highest standards of cleanliness, maintenance, and guest satisfaction.
11. Ensure the delivery of exceptional guest experiences throughout their stay at the hotel by championing a guest-centric culture.
12. Collaborate with department heads to maintain the highest quality of guest services, focusing on guest feedback and continuous improvement.
13. Recruit, train, and mentor a skilled and motivated team of hotel staff, fostering a positive work environment.
14. Conduct regular performance evaluations and provide constructive feedback to enhance team performance.
15. Promote effective communication and teamwork among hotel departments and with other casino resort divisions.
16. Coordinate and maintain positive and collaborative relationships with departmental vendors. 

Supplemental Job Duties

1. Report to work on time and as required in professional attire, display a high level of personal cleanliness, and follow personal appearance standards.
2. Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission
3. Conducts personnel hiring, reviews, and training.
4. Attends all required meetings and training sessions.
5. Performs other job-related duties as assigned.

Supervisor Responsibilities

This position in accordance with policy will have the authority to: make decisions necessary for carrying out the above listed job duties including hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, and invoke disciplinary action. This position may have other supervisory authority assigned as necessary through management. This position directly and indirectly supervises all hotel team members. This position has the authority, through proper channels, to procure any supplies and or equipment needed for the operation of the department. This position has signatory authority for complimentary – Room and/or Meal/Beverage and/or Gift Shop (printed self-comps and discretionary comps).

Physical Requirements/Working Conditions:

May be exposed to loud and continual noise levels and smoke-filled environment. Moderate use of hands, arms, wrists, fingers and vision related to computer use. Some lifting up to 25 pounds may be required, otherwise normal office environment. In-town and out-of-town travel will be required. Must be confidential.

Minimum Job Qualifications: 

Knowledge/Education/Work Experiences: 

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field required. (Ten (10) years of demonstrated progressive hotel management experience may be substituted for education requirement.)
• Six (6) years of proven hotel management experience, preferably in a casino resort setting, across all aspects of hotel operations including guest services, front and back-of-house hotel operations, and retail operations required.
• Strong financial acumen, with preferably four (4) years’ experience, in budgeting, data analysis, forecasting, and revenue management.
• Excellent communication and people skills, with the ability to lead and inspire a diverse team.
• Exceptional problem-solving abilities and the capacity to make well-informed decisions under pressure.
• Familiarity with gaming regulations and an understanding of the interplay between the hotel and casino operations preferred.  As well as be able to obtain and maintain a gaming license in accordance with the regulations established by the Sac & Fox Gaming Commission.
• Proficient in computer software applications including Microsoft Office and knowledgeable of hotel systems.
• Flexibility to work irregular hours and adapt to the demands of a 24/7 operational environment.
• High School Diploma or GED required.

Skills/Abilities:

Requires excellent time management and organizational skills plus the ability to prioritize and oversee multiple tasks to function effectively and efficiently within established timelines. Must be able to meet deadlines and work independently without supervision. Must be flexible with working hours and days off. Must possess good interpersonal and communication skills, both verbal and written. Must be efficient and pleasant on the telephone and in person. Must possess good computer skills. Attention to detail and follow-up required. Must have adaptability and flexibility with the ability to work under deadline pressure and to adapt to plans and programs quickly. Must be able to meet all internal supervisory or higher, training and education requirements. Ability to analyze data and make sound business decisions.

Native American Preference: Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Gaming Restrictions: This position is PROHIBITED from playing all casino games while on or off-duty, except as authorized for employee tournaments. Team members are prohibited from entering casino contests and giveaways established for our guests.

Salary position: Dependent on Qualifications

Full-time opportunities available!  Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay and much more!

Non-Safety Sensitive