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Operations Manager

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Compensation: $78,600 to $106,100 per year

The opportunity

Delaware North Sportservice is hiring a full-time Operations Manager to join our team at TD Garden in Boston Massachusetts. As an Operations Manager, you will be responsible for overseeing all concessions and warehouse operations and manage special projects directed by the General Manager. This position requires a dedicated leader who values teamwork and strives to create exceptional guest experiences. If you’re a seasoned hospitality professional seeking your next adventure with a company that offers career growth and diverse opportunities, apply today to join our team.

Pay

Minimum – Anticipated Maximum Base Salary: $78,600 – $106,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

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What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match 
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

  • Oversee operations of concessions and warehousing, ensuring excellence in product quality, service, safety, and sanitation
  • Collaborate with the Executive Chef and Restaurant Manager on menu planning, inventory management, cost control, and timely ordering of supplies
  • Respond to client requests and ensure alignment with company standards
  • Handle scheduling, training, and development of team members to promote growth and consistency
  • Uphold company policies while developing procedures that enhance service standards, accountability, and a culture of excellent customer service

More about you

  • Minimum of 7 years of experience in a similar food and beverage operations position, with knowledge of diverse menus and experience in a supervisory capacity 
  • Proven ability to effectively lead a team with a commitment to exceptional guest service
  • Capability to streamline scheduling to support operational performance
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Delaware North at TD Garden

100 Legends Way

Boston, MA 02114

Concession
Managed By Delaware North

Delaware North at TD Garden

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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