Job Type

Company name: Little Creek Casino Resort

Title of position: Banquet Captain

Position: Full-Time

Location: Shelton Washington

Pay: Hourly rate based on experience

We are seeking a Banquet Captain to supervise and manage banquet events at Little Creek Casino and Resort. As the banquet captain, you will be responsible for managing staff schedules, ensuring that banquet operations run smoothly and ensuring that events exceed the guest expectations.

Benefits began on the 1st day of the month following your hire date even if you start on the 31st of the month

Full Time Benefits

Medical - $35.00 Employee Rate

Dental

Vision HRA

401K with a company match of up to 6%

Vacation/Holiday/Personal/Unpaid/Sick Leave Options

FSA – Medical & Dependent Care

Employee Assistance Program

Tuition Assistance

AFLAC

Free Meals while on Shift

Community Vendor Discounts

Training and Career Development Programs

Employee Discounts across Property

You can play 18 holes of golf for $50

You can play 9 holes of golf for $30

15% discount at the Pro Shop

25% discount at the Spa

15% discount at all restaurants

50% off childcare at the Squaxin Island Childcare Center 6 wks-5 years ($500 month infant care)

Plus More!!!

Little Creek Casino Resort Vision And Mission Expectations

Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

Summary

The Banquet Captain works as a liaison between the Banquet Coordinator and the Food and Beverage Departments to ensure banquet functions exceed the guest's expectations.  

Essential Duties And Responsibilities

• Review BEO's, making sure all information is accurate and available for banqueting staff.
• Coordinate with Banquet Chef, Food & Beverage Manager, IT, MIS, and other departments, as needed, assuring all details are set, including but not limited to guest counts, serve times, menu selections, audio/visual and any other special requests are prepared on time.
• Create a schedule to assure all banquets are properly staffed, to include a daily checklist assuring all opening / closing duties are complete, including but not limited to breaking down and re-setting rooms, cleaning and stocking supplies and prepping for the next scheduled event.
• Assure all requested equipment is readily available and / or set-up.
• Ring in all banquets daily, or as otherwise specified, and forward all information to the Banquet Coordinator.
• Track banquet staff hours, to ensure accurate record keeping and appropriate hourly distribution.
• Total bills to meet minimum contracted BEO and total any additional charges ordered during the event.  
• Assure guest signs off on the total bill to ensure the Sales Manager can effectively close out on the following business day.

Additional Duties

• Expedited food, meeting all Food and Beverage standards including but not limited to appropriate temperature, correct menu selections and presentation.
• Act as a server, bartender and houseman as needed to provide fast, efficient, and quality service to all guests.
• Write order on check or memorize it and enter it into the POS cash system.
• Relay order to kitchen.  
• Serve all guests according to established standards of quality.
• Observe guests to respond to any additional requests and to determine when the meal has been completed.
• Provide Food & Beverage service to guests in the Casino Resort as needed and when necessary.
• Assist all other employees in performing their duties when possible.
• Relay guest compliments and complaints to the Banquet Coordinator in a timely manner.

Essential Behavioral Expectations

• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LLCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests. 
• Uphold LCCR values of focusing on engagement, strengths, and emotional intelligence.

Personal Competencies

We foster a team-oriented environment at LCCR and depend on the Banquet Captain to represent our enterprise in a courteous and professional manner with special attention to Customer Service.

• Customer Service: Works with clients, customers, and guests to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Honesty and Integrity: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. 
• Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables. Helps remove barriers to team productivity and success. Ensures joint ownership of goal setting, commitments, and accomplishments. 
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Communication: Provides timely, concise, and accurate information to others both orally and in writing. Helps others effectively communicate and ensures communication occurs between department team members and organizational departments. 

S.I.G.E. Tribal State Compact & Accounting & Internal Control

Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Supervisory Responsibilities

• Supervises Banquet Food Servers

Qualifications

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Language Skills:

• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of the organization. 

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

Other:

• Ability to work well under pressure.
• Ability to work well with large groups of people.
• Available to work varying shifts, as needed.
• Basic computer skills and proficient in Microsoft Word, Microsoft Excel   

EDUCATION and/or EXPERIENCE:

Education and/or Experience:

• High School Diploma or GED
• 3 years related experience and/or training.
• OR equivalent combination of education and experience

Certificates, Licenses, Registrations:

• Class II Gaming License issued from the Squaxin Island Gaming Commission 
• Current Washington State Food Worker Card
• Current Class 12 Mixologist Permit/Class 13 Alcohol Server Permit

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.  
• The employee is frequently required to sit; use hands to finger, handle or feel and reach with hands and arms.  
• The employee must frequently lift and/or move up to 50 pounds.  
• Specific vision abilities required by this job include peripheral vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee is frequently exposed to tobacco fumes. The employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

For information on Little Creek Casino Resort including more information on employee benefits and our company culture, visit our website at

Little Creek Casino Resort is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.