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Hotel Operations Manager

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Compensation: Starting at $80,000 per year

Position Summary

Responsible for successful overall direction, administration, and coordination of all activities of the Hotel and Lodge Front Desk, Gift Shop, and Housekeeping in accordance with the CCCH's established policies, procedures, and controls. Supporting training, staffing, and supervision of team. Monitor labor and operating supplies costs, be proactive monitoring of guest service scores and comments.

ESSENTIAL DUTIES:  Specific areas of responsibility included, but not limited to:

  • Manage the FrontDesk, Command Center, Revenue Management and the Housekeeping Department to effect superior guest service, operational expertise, and achievement of projected revenues.
  • In coordination with the Director of Hospitality, create, develop, and implement an effective strategy for both the Hotel/Lodge, coordinating with all levels of staff to determine and achieve objectives for future growth and expansion.
  • Partner with Sales Manager to efficiently book small room groups and tours as needed.
  • Exercise appropriate financial acumen and diligence with effective use of forecasts to schedule staff appropriately and control operating expenses.   
  • Establish and maintain operating systems and procedural expertise to ensure impeccable guest service.
  • Prepare and review various reports, identify potential misinformation or discrepancies, and notify appropriate individuals for informational purposes or to correct.
  • Monitor and analyze service levels and general operations of all assigned departments on a regular basis.
  • Facilitate the flow of information by conducting regularly scheduled meetings with the staff.
  • Record inspection results, resolve guest complaints, and maintain accommodation standards daily.
  • Maintain adequate staffing levels by interviewing, selecting, training, and managing performance of Team Members.
  • Clearly communicate all property promotions, special events (Marketing and Hotel/Lodge) to department and outside-department staff using current Marketing collateral and ensuring it is availability throughout the property.
  • Perform other duties as assigned.
  • Check and maintain daily reports that include but not limited to Front Office Daily Report, Reservation Reports, Productivity Reports for Housekeeping, FD, PBX and Revenue Pace Reports.

QUALIFICATIONS:

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

Education: 

  • High School diploma, or Equivalent required.
  • College education/degree in hospitality or related field, preferred.

Work Experience: 

  • Minimum 5 years’ experience in hotel management, required.
  • 5 years’ experience in a supervisor/management role required.
  • Additional education and/or related work experience may substitute for the minimum requirements of this position.

Knowledge, Skills, and Abilities:

  • Must possess general knowledge of luxury hotel/hospitality operations including but not limited to safety and security programs, staff management, forecasting, quality assurance, and service recovery techniques for a 4 star property or better.
  • Must have strong computer skills (Microsoft Office, POS, reservation tracking systems).
  • Must possess excellent communication (verbal, written) skills and be fluent (read, write, speak) in English. Bilingual in Spanish/English, preferred).
  • Must be able to maintain professional composure in fast-paced, high-stress environment and de-escalate tense situations.
  • Must be at least: 18 years of age.
  • Must be able to demonstrate eligibility to work in the U.S.
  • Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
  • Must be able to communicate and interact with Guests, Team Members, and Colleagues in a professional and courteous manner.
  • Must be available to work all shifts, weekends, and holidays as deemed necessary.
  • Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.
Cliff Castle Casino Hotel

555 Middle Verde Road

Camp Verde, AZ 86322

Casino & Hotel

Cliff Castle Casino Hotel

About Cliff Castle Casino Hotel

Cliff Castle Casino Hotel is a family friendly destination located an hour north of Phoenix on I-17 just south of Sedona in Camp Verde, AZ.  It is proudly owned and operated by the Yavapai-Apache Nation. The casino features 8 Las Vegas-style Blackjack games, 5 live Poker games, more than 650 slot machines and year-round, world-class entertainment in the Dragonfly Nightclub and the Stargazer Pavilion. 

The 6-story hotel tower offers guests 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose conference rooms, coffee shop, retail outlet and a 300 space parking garage.

The casino hotel also features a 20-lane bowling center, Kids Quest supervised child care and an arcade.  Guests can enjoy fine dining at Storytellers Steakhouse and family dining in Mountain Springs buffet, Johnny Rockets-The Ultimate Hamburger or grab a quick bite at Three Sisters open 24/7.

Why people like to work here

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.