Front Services Runners play a vital role in making guests feel welcome and important by ensuring that their cars are parked and retrieved with friendly, courteous and expedient service. Runners are also responsible for the initial handling of the guest’s luggage and welcome experience into the property.
If you possess an Associate’s Degree in Business, Accounting or related field, or have
2 years’ of audit supervisory experience, or 1 yr. of casino auditing experience, this is a great opportunity for advancement!
The Revenue Audit Supervisor reports to the Revenue Audit Manager and assists in providing direction and troubleshooting in daily audits, supervising clerical staff, and assists in ensuring all audit programs are completed daily. The Revenue Audit Supervisor performs numerous audit and financial reporting functions, including preparation of journal entries, auditing functions, and recording financial information.
The Attendant provides excellent service by taking and serving food and beverage orders to customers. The Attendant processes food and beverage transactions using cash, comps, coupons, and credit cards.
Job Overview: The Booth Attendant administers expedient Casino valet services and guest service through organization, documentation, and the use of manual and computerized valet systems. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: • Projects a positive image • Greets and acknowledges all guests upon arrival and departure • Enters proper data into the Valet parking system (CVPS) accurately and efficiently • Processes vehicle keys according to company guidelines • Obtains keys from attendants, documents, and places keys on ‘key board’ in the appropriate location • Ensures documentation of all vehicles is in correct format and completed by the valet attendants • Places employee/vehicle information in a manual format and/or computerized system • Ensures time between key issuance and vehicle return are within established time standards • Calculates parking charges and collects fees from guests • Facilitates Bell and Valet team member requests • Assists on the front drive and/or parking and retrieving vehicles as needed • Keeps valet area clean and properly supplied • Calculates fees for electric scooters and fees from guests as required • Executes required guest service standards to make guests feel welcome and important • Resolves guest issues and disputes • Disseminates information to guests regarding the property, hotel, promotions, etc. • Reduces claims by strict adherence to departmental policies & procedures • Performs other duties as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment • Must be twenty-one (21) years of age or older • Outgoing, friendly, helpful personality and a positive attitude- required • Good writing and verbal communication skills required a skills test will be administered and candidate must achieve at least 70% skills pass rate- required • Experience in customer relations- preferred • Must successfully pass job interview, including a guest service audition • Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude • Must be able to lift and carry up to fifty (50) pounds • Must have and maintain valid state-issued operator driver’s license • Must be able to successfully pass a MVR (motor vehicle report) check • Any DUI conviction within the last three (3) years will disqualify any applicant • Good writing and verbal communication skills necessary • Must be able to stand, walk, or run for entire shift • Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift • Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc. • Must be able to work effectively in a fast paced, high volume environment • Must be able to operate standard office equipment – phones, computers, etc. • Must be in good physical condition and able to pass a physical fitness test if administered • Must have willingness and ability to work in a smoke/secondary smoke environment • Willing to work odd and irregular hours including nights, weekends, and holidays • Willing to travel and participate in training as recommended or required • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office. Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
The Kitchen Worker is responsible for cleaning the plate ware, glassware, cooking equipment and utensils involved with the food production and operation of the restaurant program. The Kitchen Worker also assists with the preparation of food products a directed by the Culinary Team leadership.
Wind Creek Hospitality is looking for a high-energy and driven person to join its Security Team in advancing the security environment of our growing Cloud environments. You’ll work closely with Wind Creek Hospitality technology and data teams using a risk-based approach to implement security at scale. This go-to role has responsibility for security applications, processes and configurations that directly impact the security posture of Wind Creek Hospitality SaaS products in Cloud environments. You’ll bring Cloud (AWS and Azure) experience to weave security throughout our cloud infrastructure, data and applications. The successful candidate will be curious, creative, and tenacious, who views challenges to grow professionally in the cloud security space. Knowledge of Azure is required to be successful in this role.
The Entertainment Center Attendant will provide services to the bowling alley, cinema and arcade. The Attendant will also oversee the overall presentation of the all three areas of the Entertainment Center. The Attendant provides excellent customer service by greeting customers as well as addressing any questions or concerns they may have about the operation for the venues.
The Food and Beverage Supervisor is responsible for effective use of all assigned restaurant and/or beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service. Provides leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property.
The Information Technology Director plans, directs, and coordinates the design, installation, and connectivity of computer and network systems to ensure their stable operation. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing hardware, software, and communications links. The Information Technology Director’s efforts result in maintaining a high percentage of systems availability. The Information Technology Director works closely with operations to define and identify solutions for information needs. The Information Technology Director ensures the integrity and security of data, software and hardware used in WCHGA’s operations.
The Line Cook is responsible for the timely preparation of food items for customers according to written or printed orders. Sets up line cooking stations. Prepares menu items at proper cook stations including pantry, grill, broiler, sauté, and garde manger. Assembles food onto dishes according to written specifications, adhering to quality standards. Exercises proper handling of food items, maintain an organized work area, and maintains order in all refrigeration and storage areas.
The Data Science team’s mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. This team collaborates with all teams in the Cloud Data Platform ecosystem to provide end-to-end solutions.
The Cashier is responsible giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Cashiers are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; compute all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to the impress bank.
The Maintenance Technician I performs routine and extensive preventative maintenance and repair procedures on buildings, mechanical equipment and utility systems. This is an entry level position.
The Barback shall procure and stock alcoholic and nonalcoholic products as well as other consumables related to the distribution of food and beverages to guests throughout the gaming facility.
