Description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role Casino Host

Responsibilities

• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club
• Develops relationships with VIP casino guests to ensure incremental visits
• Coordinates complimentaries, special services and hospitality for identified guests
• Oversees, solicits and identifies new gaming guests for the players' club program
• Meets and greets players on the casino floor, at special events and promotions
• Responsible for the retention of existing guests
• Arranges for special services related to top tier players
• Answers all inquiries concerning the club and explains club benefits
• Participates in various promotional programs and activities of the department as required
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card Provides assistance in the completion of the club application forms
• Maintains familiarity with the related computer systems
• Attends marketing functions as appropriate
• Greets jackpot winners and offers publicity
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned

Requirements/Education

• High School diploma or equivalent work experience required.
• Must possess good communication skills
• Must be able to report to work on time as scheduled
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must present an overall professional appearance and report to work in appropriate attire
• Must be able to read and write English fluently.
• Possesses well-developed inter-personal skills and the ability to set and achieve high standards of performance.

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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