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Manager - FOH Macau Kitchen

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Description

Essential Job Functions
  • Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests.
  • Maintain records of personnel performance, dining room labor costs, other expenses to China, glass, flatware, and current departmental time log
  • Schedule periodic food service employee meetings to ensure correct execution of restaurant policies.
  • Schedule all room personnel in accordance with operating budgets and forecasts
  • Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing.
  • Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition.
  • Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction.
  • Ensure food is prepared and served according to the desired portion and quality specifications.
  • Advise customers on selection of food and beverage items.
  • Ensure adherence to all Board of Health standards.
  • Work closely with other departments to ensure seamless delivery of service for our guests.
  • Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business.
  • Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances.
  • Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees.
  • Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees.
Additional Functions
  • Performs other duties as assigned.

    The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

    Bally’s Dover is an Equal Opportunity Employer.

    Addendum To Job Description

    These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

    • Qualifications
  • Must have knowledge of culinary operations.
  • Must be proficient with Microsoft Office software.
  • Must possess superior customer service and leadership skills.
  • Must possess superior oral and written communication skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights.
  • Must be able to successfully pass a background check.
  • Must have the ability to logically and independently plan, organize and complete work and show initiative.
  • Must have the ability to set and achieve high standards of performance.
  • Must be ABC certified before starting work.
  • Must be able to speak, read and write English.
    • Supervisory Responsibility

    Accountable for: Restaurant Assistant Manager, Restaurant Supervisor, Sous Chef, and all line-staff.

    Work Environment
    Diverse, Fast Paced, Deadline Driven, Multi Project Coordination, Prioritizing And Flexing To Accommodate Last Minute Requests And Changes.
    Physical Demands

    While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

    Preferred Education And Experience
  • Must possess 5 – 10 years of experience in restaurant supervision / management.
  • Must have at least 2 years of experience in high-volume restaurant operations with annual sales in excess of $4 million.
  • High School diploma, GED or equivalent work experience required, college preferred.

    • Qualifications

    Restaurant supervision / management

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    Bally’s Dover

    1131 North DuPont Highway

    Dover, DE 19901

    500 Room Hotel Casino
    Gestionado Por Bally’s Corporation

    Bally’s Dover

    Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

    Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

    Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

    Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

    World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

    Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

    We feature some of the best live entertainment in our region as well as live boxing events.

    Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

    The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

    With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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