Description

The primary responsibility of the Brush - Poker Room is to record player names in the tracking system as well as answer or assist guests with general game types and limits.

•  Must provide a friendly and attentive demeanor in all interactions in a fast-paced environment.
•  Greet guests at the Poker podium and take names through the Bravo system.
•  Monitor seating lists, as tables become available,
•  Make announcements to the room using a microphone.
•  Seat multiple guests as a table becomes available.
•  Guide new guests through the buy in and seating process.
•  Direct individual guests to a Supervisor – Poker Room to be seated.
•  Answer the Poker Room phone.
•  Maintain awareness of promotions and daily tournament schedules to inform guests upon questioning.
•  Explain and interpret basic rules of poker and betting limits.
•  Resolve guest concerns or direct guest to the proper manager/supervisor.
•  Ensures divisional/departmental compliance with Wind Creek’s customer service standards.
•  Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
•  Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
•  Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
•  Ensures compliance with Pennsylvania Gaming Control Board internal controls.
•  Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
•  Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
•  Adhere to and complies with both departmental and overall property policies and procedures.
•  Ensures compliance with departmental and overall property policies and procedures.
•  Perform any other related duties as assigned.

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

• One (1) year experience in a casino environment preferred.
• Ability to follow directions with minimal supervision.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Physical ability to access all areas of the property.
• Work indoors and outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, variations in weather.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine etc.
• Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted.
• Must be able to qualify for and obtain a Pennsylvania Gaming Control Board License.