Description

Responsible for Coordinating all event details and resort amenities for upcoming conventions and meetings that include room commitments. Through effective verbal and written communication, the Event Services Executive will disseminate the detail of assigned event to the appropriate supporting departments to execute to the client's satisfaction. The Event Services Executive will offer personalized catering solutions for upcoming events including up-selling, menu development, meeting space finalization, suggesting and securing A/V needs, development and coordination of room layouts and decor and creating pre-and post- convention opportunities for attendees.

Areas of Responsibility:

• Client Relationships
• Client Experience
• Cross-Departmental Partnerships
• Industry Knowledge, Business Acumen and Brand Reputation
• Purpose, Vision, and Values

Client Relationships

• Build and maintain a professional relationship with Client regardless of challenging circumstances that may arise during the planning and execution of event.
• Contact assigned clients to establish event details and timelines that are relevant for the success of the event. Create BEO's, diagrams, meeting agendas for client approval.
• Ability to guide client in decisions that are appropriate for the attendees as well as the Enterprise
• Influence Clients and sell the features of the Gaming Enterprise through polished and professional verbal and written communication as well as formal presentations.

Client Experience

• Ensure agreed upon client decisions are applied and appropriate for the attendees as well as the Enterprise.
• Responsible for driving guest loyalty by delivering excellent service throughout each client experience.

Cross-Departmental Partnerships

• Proactively, effectively and professionally communicate within and across all departments to strengthen relationships between team members and support a collaborative and positive working environment.
• Work with Cross-Functional partners to create unique experiences, including gaming activities and other events to increase revenue potential before, during and after the event.
• Communicate event requirements to appropriate departments, i.e. culinary, hotel, banquets, audio visual, security through written and verbal communication. Creation of event resume, BEO's, Meeting Agendas and leading pre-con meetings to ensure successful execution of events
• Collaborate with Group Rooms Coordinator to effectively manage guestroom block to ensure contracted revenue is met while ensuring each guest has a positive experience

Industry Knowledge, Business Acumen and Brand Reputation

• Actively up-sell creative menus and event design enhancements and each business opportunity to maximize revenue. Distribute information to all departments regarding needs.
• Prepare cost estimates, resumes, reports, diagrams, BEO's using department systems.
• Knowledge of market trends and competition.
• Develop and promote casino/hotel brand awareness by traveling to and attending industry events, tradeshow and feeder markets when requested to gain knowledge or support the securing of business.

Minimum requirements:

• 5 or more years of combined post-secondary education in sales, marketing, hospitality or related course work and/or convention/meeting management experience.
• 3 or more years of convention/meeting management experience.
• Excellent PC knowledge and experience with Microsoft Office Products and catering software management.
• Excellent interpersonal skills with ability to interact with a diverse group of people.
• Strong organizational and time management skills with the ability to work independently and to prioritize and organize multiple projects.
• Excellent verbal and written communication skills
• General knowledge of safety and fire codes.
• Valis Class D driver's license may be required with good driving record and reliable transportation