Under the direction of the Director, Surveillance Technical, the Manager, Surveillance Systems is responsible for oversight of the installation, maintenance, stability, optimization, and integrity of surveillance system applications and supporting equipment and ensures compliance with state and federal surveillance requirements for the operation of gaming activities. The Manager, Surveillance Systems, is accountable for providing 24/7 technical support in response to enterprise needs and may be required to provide support beyond normal working hours.

Essential Duties & Responsibilities

1. Leads the Systems Administration team and day-to-day operations of surveillance systems. Monitors system performance, configuration, maintenance, and repair. Ensures that system downtime records and equipment inventory are properly maintained.

2. Ensures the effective management and recordation of incidences and change management tasks including Request for Change (RFC) Root Cause Analysis (RCA), event/incident management, and After-Action Reports (AAR).

3. Participates in the development and implementation of strategies and best practice techniques and tactics to ensure efficiency and system optimization.  Assists senior leadership in preparation of short-term and long-term strategic goals as they relate to operational proficiencies.  

4. Recommends redesign and configuration of equipment or software. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management to provide a high level of service.

5. Conducts research on relevant IT technologies and makes recommendations on enhancements to ensure efficient and cost-effective surveillance systems operation. 

6. Makes recommendations regarding upgrades for equipment and ensures timely response to user requests for assistance.

7. Ensures the department maintains working knowledge of casino games, departmental operating procedures, Gaming and Casino policies/procedures, federal, state, and tribal regulations.  Provides subject matter expert testimony at Gaming Commission hearings, Tribal Court, or Court of Law as needed.

8. Performs other duties as assigned to support efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education/Experience/Qualifications

• Bachelor’s degree in information technology, or a closely related field is required.
• Minimum five (5) years progressive surveillance technical experience to include analog and IP based surveillance systems or related experience is required.
• Minimum three (3) years direct supervisory experience in a technical management role is required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Advanced proficiency in Microsoft Word, Excel and Outlook is required.
• Advanced proficiency with VMware, Active Directory, and Networking is required.
• Experience in the Casino and/or Gaming industry preferred.
• Project Management certification preferred.
• Strong verbal and written communication skills that a non-technical end user and/or senior executive can understand are required.
• PC literacy and proficiency in Microsoft Office as well as familiarity with tools required.
• Strong verbal and written communication skills that a non-technical end user and/or senior executive can understand are required.
• Ability to create and maintain positive and professional business relationships with internal and external clients as well as third-party service/product providers.
• Must have the ability to understand and maintain a working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, and all federal, state, and tribal regulations pertaining to the Tribe and its casino operations.
• Can work with little supervision and demonstrates willingness to learn new technologies.
• Can negotiate and meets deadlines in dynamic environment with changing priorities.   

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

San Manuel Band of Mission Indians will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!