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Casino Specialist

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If you are ready to embark on a career adventure that's as exciting as a tropical getaway in beautiful Florida, where everyday is a "margaritaville state of mind" then joining our team at Margaritaville at Sea as as a Casino Specialist is just for you! 90% of our team members say "I Love My Job!"

Come Join our Team at Margaritaville at Sea – Where Work Meets Paradise. 

What you get to do: 

You will be responsible for providing reservation services for all casino-related individuals and work closely with onboard casino management to meet casino guest requirements. 

You will: 

  • Create and Deliver, Fun and Escapism. 
  • Answer incoming calls from VIP clients and junket representatives. Follow up with various shore-side and shipboard departments to ensure all guest requests are met and issues are resolved. 
  • Contact customers directly to book cruises in support of all marketing efforts, direct mail campaigns, e-mail blasts, and special promotions. 
  • Review player information (personal information and gaming activity). Determine whether the guest is eligible for a free or discounted cabin accounts to departmental guidelines. 
  • Must have a systematic and process-oriented mindset to ensure seamless and end-to-end customer experiences. 
  • Responsible for identifying both new and inactive casino players within the casino database. 
  • Assist VIP guests in the issuance of credit and complimentary reservations as appropriate. 
  • Perform other duties as assigned. 

What it takes to succeed: 

  • Proven track record in providing white glove customer service  
  • Ability to communicate information clearly and professionally to clients & colleagues 
  • Well-informed with a broad knowledge of the gaming industry and products 
  • High School Degree (or GED) required  
  • Five (5) years experience in Customer Services and/or Reservations. 
  • Must have strong knowledge of all shipboard amenities, itinerary details, schedules, and ports of call  
  • Requires an exceptional individual and critical thinker with excellent analytical skills. 
  • Must be an energetic, enthusiastic, self-motivated, top-of-the-class individual who can work independently and as part of a team. 
  • Advanced computer skills including Intermediate to Expert Microsoft Word, Outlook, and Google 

What else is important: 

  • Extremely detail oriented 
  • Self-starter and quick learner 
  • Multi-task-oriented and able to perform under pressure. 
  • Kapture Reservation System a plus 

Why Join Margaritaville at Sea? 

  • A Fun and Dynamic Work Environment: We bring the Margaritaville spirit to everything we do. 
  • Opportunities for Growth and Development: Chart your own career course with us. 
  • Competitive Compensation and Benefits: We take care of our crew so they can take care of our guests. 
  • Free cruises annually 
  • Onboard discounts on food and merchandise 
  • Discount on Margaritaville hotels and restaurants

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with one of the best-known names in hospitality and entertainment, we’re looking for you! Let’s create unforgettable experiences together! 

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Margaritaville at Sea

420 South Orange Avenue
Suite 250

Orlando, FL 32801

Corporate Office

Competitive Wages, Benefits Packages, & Many Advancement Opportunities!

Margaritaville at Sea

Margaritaville at Sea brings Margaritaville’s iconic hospitality to the open ocean for a floating offshore vacation experience. The cruise line’s maiden vessel, the Margaritaville at Sea Paradise, carries passengers from the Port of Palm Beach, Florida, on shorter, easy-breezy getaways to The Bahamas and Key West, while the newly launched Islander sails longer adventures to Key West, Mexico and the Western Caribbean. 

On board, guests can relax and unwind in casual-luxe comfort among luxuriously appointed staterooms and suites dressed in nautical details and colors inspired by the sea, sand, and sky. Among the passenger decks, guests can enjoy endless entertainment and several dining venues, while bars and lounges provide non-stop excitement. 

A regulation-sized pickleball court, kid’s clubs, action-packed casino, pools, hot tubs, rejuvenating spa and salon, and plenty of quiet spaces are also available while travelers soak up the Caribbean sun.