Come Join our Team at Margaritaville at Sea – Where Work Meets Paradise. 

What you get to do: 

You will be responsible for providing reservation services for all casino-related individuals and work closely with onboard casino management to meet casino guest requirements. 

You will: 

• Create and Deliver, Fun and Escapism. 
• Answer incoming calls from VIP clients and junket representatives. Follow up with various shore-side and shipboard departments to ensure all guest requests are met and issues are resolved. 
• Contact customers directly to book cruises in support of all marketing efforts, direct mail campaigns, e-mail blasts, and special promotions. 
• Review player information (personal information and gaming activity). Determine whether the guest is eligible for a free or discounted cabin accounts to departmental guidelines. 
• Must have a systematic and process-oriented mindset to ensure seamless and end-to-end customer experiences. 
• Responsible for identifying both new and inactive casino players within the casino database. 
• Assist VIP guests in the issuance of credit and complimentary reservations as appropriate. 
• Perform other duties as assigned. 

What it takes to succeed: 

• Proven track record in providing white glove customer service  
• Ability to communicate information clearly and professionally to clients & colleagues 
• Well-informed with a broad knowledge of the gaming industry and products 
• High School Degree (or GED) required  
• Five (5) years experience in Customer Services and/or Reservations. 
• Must have strong knowledge of all shipboard amenities, itinerary details, schedules, and ports of call  
• Requires an exceptional individual and critical thinker with excellent analytical skills. 
• Must be an energetic, enthusiastic, self-motivated, top-of-the-class individual who can work independently and as part of a team. 
• Advanced computer skills including Intermediate to Expert Microsoft Word, Outlook, and Google 

What else is important: 

• Extremely detail oriented 
• Self-starter and quick learner 
• Multi-task-oriented and able to perform under pressure. 
• Kapture Reservation System a plus 

Why Join Margaritaville at Sea? 

• A Fun and Dynamic Work Environment: We bring the Margaritaville spirit to everything we do. 
• Opportunities for Growth and Development: Chart your own career course with us. 
• Competitive Compensation and Benefits: We take care of our crew so they can take care of our guests. 
• Free cruises annually 
• Onboard discounts on food and merchandise 
• Discount on Margaritaville hotels and restaurants