Age Requirement: 21 years or older

Position Summary: Responsible for performing custodial and other miscellaneous duties to ensure the Isleta Resort and Casino’s buildings and facilities are maintained in a healthy, safe, and sanitary mannerwhile promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and  guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Cleans and sanitizes customer areas, entrances areas, gaming areas, administrative areas, and restrooms. 
• Dusts and mops tile floors.
• Vacuums carpets.
• Wipes down tables, collects used trash bags, and hangs new trash bags to ensure a clean Bingo environment.
• Restocks toiletry supplies.
• Empties trash receptacles, bags trash, and disposes in proper areas.
• Properly cares for and maintains equipment and supplies; promotes continuous improvement of workplace safety and environmental cleaning practices
• Changes and washes trash containers and lids, as needed.
• Cleans and sanitizes slot machines.
• Cleans doors, walls, and partitions.
• Completes high and low dusting.
• Ensures an open and welcoming atmosphere that promotes skill enhancement. 
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events. 
• Occasionally performs other duties as need. 

Accountability and Supervision:

• None

Education and Experience:

• High School Diploma or General Educational Degree (GED) equivalent, preferred. 
• Six (6) months’ experience custodial and/or retailed field, preferred.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities

• Must be able to safely and appropriately use cleaning supplies and equipment.
• Must be able to read, understand, follow, and adhere to label precautions on cleaning solutions and containers while enforcing safety procedures.
• Must be able to take direction well.
• Must be able to accurately and successfully perform several tasks under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details. 
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.

Physical Demands and Work Environment

• Must be able to regularly lift, move, push, pull, and/or manipulate heavy objects weighting up to 50 pounds with assistance. 
• Must be able to regularly bend, stoop, and crawl.
• Must be able to climb ladders. 
• Must be able to constantly walk and/or stand for extended periods of time.

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, and exposure to various lights and sounds.  Possible exposure to hazards, Blood Borne Pathogens, and unusual elements such as: dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Moderate exposure to dangers and physical risks that may require the use of personal protective equipment (PPE) and may occasionally be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.