Description

Job Overview

Wind Creek Casino.com is a secure, WCH-centric, customer engagement platform for all customers regardless of whether they are rated or unrated, gaming customers or otherwise that is intended to empower customers to make choices and co-create their own personalized Wind Creek Hospitality experience in collaboration with WCHGA staff.  The primary responsibility of the Director of Wind Creek Casino is to manage the day-to-day development, implementation, and operation of Wind Creek Casino. 

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Participates in the strategic and tactical development of Wind Creek Casino systems and processes
• Oversees daily development efforts of Wind Creek Casino systems and processes
• Oversees daily implementation effort of Wind Creek Casino systems and processes
• Oversees daily activities of Community Managers and other Wind Creek Casino Staff
• Plans, coordinates, and executes placement of content within Wind Creek Casino
• Develops and manages the Wind Creek Casino operating budget
• Assures compliance with all gaming regulations in jurisdictions in which Wind Creek Hospitality operates  regulations and company policies and procedures 
• Facilitates implementation of Wind Creek Casino activities with company Properties, Departments, and Staff 
• Directs the daily operations of Wind Creek Casino departments
• Other duties and responsibilities assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED - required
• Bachelor’s Degree in Related Field AND three (3) years’ experience in a Management position– required
• OR Seven (7) years’ experience in a Management position– required
• OR Five (5) years’ experience in a Management position with Wind Creek Hospitality - required
• Five (5) years’ experience in a role that requires the creation and production of written content–required (written work samples may be required)
• Five (5) years’ experience with responsibility for the review and editing of content generated by others– required
• Five (5) years’ experience working in a casino– required
• Three (3) years’ prior experience in supervising the daily operation of a player development or a customer service department– required
• Ability to conceive and implement ideas in an ambiguous environment absent explicit directive to do so
• Ability to show that your ideas are analytically sound
• Ability to analyze achieved results and to modify ideas and approach as necessary to enhance results
• Ability effectively share your ideas with others
• Ability to identify threats, opportunities, and act to protect or enhance the company’s well being
• Ability to communicate results to management in a fast paced environment
• Ability to coordinate multiple events across multiple departments
• Proficient in Microsoft Office (a skills test may be administered)
• Proficient in CMP and working knowledge in Opera and Open Course required
• Prior experience in setting and managing budgets, controlling inventory, and implementing and assuring compliance with internal control and regulatory processes
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have (or the ability to obtain and maintain a license) appropriate licensing in all gaming jurisdictions necessary to perform the responsibilities as  required for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.