Enforces all gaming policies to ensure safe, fair and efficient operation of Pala Casino while providing excellent guest service throughout the facility.
Enforces all gaming policies to ensure safe, fair and efficient operation of Pala Casino while providing excellent guest service throughout the facility.
To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.
To ensure the Hotel and 4 diamond standards of cleanliness in all tower public areas and housekeeping work areas are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.
Supervises tower team members to ensure the Hotel and 4 star/4diamond Diamond standards are achieved and maintained. Responsible for organizing, planning, supervising and controlling of daily activities performed by your team members. Reporting directly to the Assistant Executive Housekeeper – Tower.
Responsible for corporate server and desktop environment. Responsible for overall Active Directory monitoring and administration, performs server’s maintenance according to internal policy, system wide backups, maintaining corporate Anti-Virus policy. Some basic programming/scripting is a plus.
Under the direction of Manager and Supervisor, this position’s primary mission is to create guest experiences through the players journey from the signing up to of new members to supporting existing member’s needs.
Under the direction of Manager and Supervisor, this position’s primary mission is to create guest experiences through the players journey from the signing up to of new members to supporting existing member’s needs.
Reporting to the Director of Database Marketing, help leverage Pala’s competitive advantages represented by our customer database. Provides tactical support to the Director for other direct-response marketing programs. Helps design and develop objectives and strategies for direct-response marketing programs. Analyzes the market in order to plan, direct and execute promotions. Contributes to revenue growth through customer acquisition, retention and recovery programs.
Oversees end-to-end marketing department operations, tracking deliverables and ensuring timely project completion. Partners directly with VP of Marketing to drive strategic initiatives and cross-departmental collaboration.
Assist Guest Development Manager in the identification, qualification and computerization of target customers and to perform evaluation of Casino Host.
Responsible for assisting the Slot Club Supervisor / Manager in building a highly motivated privilege card team dedicated to giving exemplary guest service. Assist with casino promotions and special events.
Responsible for the oversight of the day-to-day operation of the Pool Area and Cabanas under the direction of the VIP Services Manager. Accountable for providing unparalleled service to all internal and external customers. Be knowledgeable of all Casino, promotions, and property happenings. Ensure that all guests’ needs are met at the end of each interaction.
To develop content for Pala Casino Spa Resort to share the fun and excitement that occurs on property with guests and future guests via social media. To interact with Guests/Team Members to encourage them to follow and share Pala Casino Spa Resort on Social Media channels.
Assist the VP of Marketing in analyzing customer marketing for the purposes of improving cash flow, growth and customer lifetime value. Key duties, not exclusive of other duties assigned:
