Location: Pala, CA

Assist Guest Development Manager in the identification, qualification and computerization of target customers and to perform evaluation of Casino Host.

• Excellent typing and computer skills.
• Ability to organize and present information in a meaningful manner.
• Ability to read and understand English.
• Must possess outstanding interpersonal communication skills to effectively interface with guests.
• Must possess computer skills and be able to operate copying machines, fax machines and typewriters.
• Knowledge of the table games and slot machines essential.
• Experience in a casino cage and/or equivalent position.
• High school graduate or equivalent diploma.
• Able to work any shift when required.
• College degree, previous hosting experience, previous experience in the casino, or previous experience in sales preferred.

Essential Job Functions:

• Assist in evaluating Casino host performance.
• Assist Guest Development Manager.
• Evaluate Casino Host’s comp reports.
• Identify and qualify guests to provide correct information when dealing with gaming or credit.
• Capture and cultivate new gaming guest.
• Work closely with the Host when requested to provide additional help to monitor and service special events and functions.
• Establish front money play for both games and slot guests with the help of the Cage department.
• Learn all California Gaming Regulations and know the cage procedures in working with front money.
• Act as intermediary in order to resolve any complaints concerning guests while working closely with the Table Games, Slot and Cage Shift Managers to resolve the issue.
• Complete weekly status report of information received daily on rooms, events, capture, comps and daily reservations made.
• Provide requested tax information to guest at the beginning of each year.
• Perform other duties as assigned.