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Manager - Player Development

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Description

About Bally's

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally’s Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago’s status as a world-class city.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary

As a Player Development Manager at Bally’s, you will be responsible for the Player Development initiatives including, but not limited to, increasing the player database, increasing player revenue, and creating and implementing special events.

Duties And Responsibilities
  • Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
  • Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
  • Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
  • Select, train, and develop team members through education, training, coaching, and corrective action
  • Oversee the overall execution of the Player Development initiatives
  • Support Slot and Table Games marketing
  • Development and implement strategies to increase club membership, loyalty, and casino revenue
  • Develop, coordinate, and implement player special events
  • Ensure all guest problems and concerns are addressed by exceeding the guests’ expectations for a resolution
  • Attend all special events presented by the casino
  • Perform other duties as assigned
Qualifications
  • Must be 21 years of age or older
  • Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
  • Must have a high school diploma or equivalent
  • Bachelor’s degree preferred
  • Minimum three years of prior experience in casino marketing or five years in casino operations required
  • Must have a minimum of three years of experience in player-tracking systems
  • High-level public relations and customer service skills are required
  • Excellent written and verbal communications skills are required
  • Must have a working knowledge of table games and slot machines
  • Must be able to work weekends, weeknights, and holidays
Physical Demands
  • Regularly required to see, talk, hear, walk, and stand
  • Frequently required to use hands to handle, feel, and reach
  • Occasionally required to sit or stoop
  • Occasionally lift and or move up to 30 pounds
Work Environment

The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Bally’s Chicago

777 W Chicago Ave.

Chicago, IL 60654

Casino Resort
Géré par Bally’s Corporation

Bally’s Chicago

Bally's Chicago will be located in the city's River West neighborhood on the bank of the North Branch of the Chicago River, near the intersection of Chicago Avenue and Halsted Street.

The first phase of the new casino hotel resort is slated to cost $1 billion. It will include 2,700 slot machines, 95 table games, a suite-only hotel, with 100 suites. There will also be an outdoor music venue with space for 1,000 people.

The subsequent expansion of Bally's Chicago is projected to provide a total of 4,000 gaming seats with a new 400 room hotel, a 3000 seat indoor venue, and a 20,000 sq. ft. exhibition space.

This link on our Bally's Corporate site provides more information about the specific components of our facility:
https://www.ballys.com/about/casinos-resorts/default.aspx

This link provides the details of our commitment to develop a world-class entertainment destination resort, befitting Chicago’s status as a world-class city: New Casino Resort in Chicago | Bally's Corporation (ballys.com)

The permanent location will include a 3,000 seat theater, an extension of the Chicago Riverwalk, pedestrian bridge, six restaurants, a food hall, and room for 3,400 slots and 173 game tables.

The corporation has a plan to retrofit the former warehouse at the current Tribune plant in order to serve as a temporary casino while the casino is being built. Bally's Temporary Casino will be located at 600 N. Wabash Ave, Chicago, IL 60611.

The temporary facility located at 600 N. Wabash Ave, Chicago, IL, will initially provide 33,000 square feet of gaming space accommodating 1000 gaming patrons. There will be two bars & cocktail lounges, a food service bar and a Grab N Go Kiosk.

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

We invite you to visit us today!