Description

Job Overview

The Captain is responsible for providing friendly and efficient service of food and beverage items to all guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Possess knowledge of fine dining cuisines including French and Continental as well as table-side service
• Possess knowledge of wine and wine pairings
• Reports to work station as scheduled in proper uniform and ready to work
• Completes all side-work as directed by supervisor
• Keeps work area neat, clean and free of safety hazards
• Coordinates all orders in advance in order to avoid making any partial deliveries
• Consolidates all deliveries to ensure that hot food is maintained and delivered hot, and that all cold items are delivered cold
• Serves drinks efficiently in the proper glass with the proper garnish
• Greets Guests appropriately at their room and execute room sets as needed based upon items ordered
• Verifies orders with guests
• Checks back with guests to ensure they are enjoying their meal and determines if they have any other needs
• Presents check for tender and thanks guests for their order
• Ensures trays and carts are removed from the hotel hallways and elevator bays
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Two (2) years previous experience as a server- preferred
• Must be able to perform basic math skills
• Ability to read and write English; Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully pass job interview, including a guest service audition
• Must be able to respond to visual and audible cues
• Must be able to lift and carry 40 pounds
• Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Must possess a high level of maturity, dependability, and punctuality
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training
• Must successfully complete ServeSafe Sanitation training
• Willing to work odd and irregular hours
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.