Age Requirement: 21 year or older

Position Summary:

Responsible for developing and implementing comprehensive pro-active strategies to maximize the Isleta Resort and Casino and its entities’ revenue through the creation and implementation of special events and promotions while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. 

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Creates, writes, and implements exciting and profitable promotions for the Isleta Resort and Casino and its entities. 
• Manages all special events and working with other Marketing Department Managers to create and implement events.
• Reports the effectiveness and profitability of all promotions and special events and promotions in a timely manner accordance to the designated Marketing operating procedures.
• Maintains tasks, timeliness, and calendars or schedules for upcoming promotions and special events.
• Establishes and maintains vendor relationships when coordinating, promoting, and producing on-site promotions and special events.
• Sets up and executes promotional events and giveaways; responsible for setup and maintaining all kiosk promotions.
• Works directly with Purchasing to order items and supplies for all promotional giveaways and maintains accurate inventories.
• Responsible for getting all proper signatures and approvals needed for all special events and promotions for Isleta Resort and Casino.
• Responsible for responding to and making necessary changes, corrections and responses to audit findings.
• Creates tag codes, promotional ID’s, and prize ID’s, and vouchers or criteria for all promotions in the players’ club and/or kiosk systems.
• Communicates with applicable departments when coordinating special events and promotions.
• Responsible for working with the graphics team to create promotional and special event advertisements, game props and/or collateral.
• Responsible for proper communications regarding promotions and special events to the public and all team members.
• Researches, locates, and purchases all supplies and materials needed for all promotions or special events.
• Responsible for hiring and managing promotions and/or any events staff including writing and maintaining schedules and managing payroll requirements any associated overtime.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Ensures an open and welcoming atmosphere with team members that promotes skill enhancement. 
• Holds meetings and provides information regarding promotions and special events.
• Assists and participates in marketing functions as required.  
• Occasionally performs duties of subordinates and other duties as need. 

Accountability and Supervision: 

Directly supervises the Promotion Coordinators and any additional special event staff. 

Administers supervisory employment actions and responsibilities in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; rewarding and disciplining of employees; promoting, demoting, and reassigning employees; and addressing complaints and resolving problems. 

Education and Experience:

• Bachelor’s Degree with Marketing, Advertising, Communications or related fields required.
• Three (3) years prior experience in Promotions, Special Events, Entertainment or Sponsorships experience, required.

• Five (5) years Marketing, Promotions, or Special Events experience, preferred.
• Or equivalent combination of education, experience, and training.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

• Must possess and exhibit a positive attitude towards internal and external guests at all times. 
• Must be able to take direction and feedback well.
• Must possess the ability to make sound and accurate decisions.
• Must possess strong computer skills and be able to operate Microsoft and Casino Marketplace Database applications and software.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar. 
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must possess strong critical and analytical thinking skills.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess strong public speaking skills.
• Must stay current on market place conditions to include all competitors, entertainment, promotions and special events.

Physical Demands and Work Environment:

• Must be able to lift, move, and place 25 pounds.
• Must be able to sit, stand, and/or walk extended periods of time.

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, and a high paced office setting; occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.