The Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests at San Manuel and other tribal-owned properties. This position requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This position will regularly interact with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self-motivated, detail-oriented, and result-focused.

Essential Duties & Responsibilities

1. Provisions and de-provisions user access rights on various information systems. Assists with multifactor authentication and VPN supported technologies.

2. Manages incidents and requests related to all aspects of provisioning responsibilities. Troubleshoots account creation, access, transfer issues.

3. Assists in the design, maintenance, and integrity of the role-based access structure.

4. Provides support functions related to verification of end-user security. Executes audits and adhere to all IT and InfoSec policies and procedures. 

5.  Assists in documenting, analyzing, and streamlining application account provisioning processes.

6. Contributes to maintaining provisioning team dashboard with executive-level reporting on KPI’s, SLA’s and other relevant metrics on workload, trends, account tracking and issues. Recommends areas of improvement.

7. Assists in creating, reviewing, and updating a How-To knowledge base of provisioning processes.

8. Participates in projects and tasks related to provisioning/deprovisioning as required

9. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• Associate’s degree in Computer Science or related field is required.

• Minimum two (2) or more years of IT Service Desk/IT Customer Support experience is required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

• Experience with Identity and Access Management controls, principles, methods and related regulatory obligations.

• Excellent customer service   skills by using proactive communications to identify customer needs.  Able to personalize the customer experience by understanding their needs for to  provide prompt response and resolution.

• Experience working in Casino or Gaming industry is preferred.

• Ability to communication effectively to all levels of the San Manuel organization in a professional and respectful demeanor.

• Possess critical thinking skills to analyze, gather and interpret information to identify  process issues or roadblocks under time constraints, with interruptions all while resolving issues and requests in a timely manner.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Exceptional customer service orientation.

• Experience working in a team-oriented, collaborative environment.

• Excellent written, verbal and interpersonal communication skills are required.

• Knowledge and proficiency in Microsoft Office products.

• Adherence to punctuality with excellent time management skills.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!