Age Requirement: 21 years or older

Position Summary:

The Count member is responsible for performing the Drop and accurately counting while recording the revenue generated from various gaming activities within Isleta Resort & Casino. This position also ensures compliance with gaming regulations and internal procedures, while maintaining a high level of integrity and confidentiality.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Responsible for performing drop and soft count duties.
2. Removes and replaces Currency Acceptor box(es) from Slot machines.
3. Removes and replaces cassettes from kiosk machines.
4. Processes funds from various gaming entities
5. Operates currency machines.
6. Ensuring process currency is verified and transfer accordingly per a strict policy.
7. Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
8. Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
9. Performs other duties as assigned.

Accountability and Supervision:

None

Education and Experience:

1. High School Diploma or General Education Degree (GED) equivalent, preferred.
2. Six (6) months cash handling experience, preferred.
3. Three (3) months Drop and Count Team or related experience, preferred.

Special Requirements, Licenses, and Certification

1. Must acquire and maintain a Gaming License issued through POIGRA.
2. Pass pre-employment drug test and background investigation.
3. Must adhere to strict processes, procedures, SOP’s, and regulations, this includes the showing of hands throughout the shift.
4. Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
5. Flexible work schedule, willingness to work any days/hours as needed.

Knowledge, Skills, and Abilities:

1. Ability to take direction and feedback well.
2. Must possess moderate computer skills and be able to operate a 10-key calculator and Microsoft applications and software.
3. Ability to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
4. Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.
5. Ability to communicate in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
6. Ability to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
7. Ability to perform under highly regulated, and constant surveillance.
8. Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals, while displaying a positive attitude towards internal and external guests.
9. Ability to make sound and accurate decisions.
10. Must possess strong critical and analytical thinking skills.

Physical Demands and Work Environment:

1. Must be able to stand, walk for extended periods of time.
2. Must be able to bend, crawl, and twist regularly.
3. Must be able to work in confined areas for extended periods of time.
4. Must be able to lift, move, and place 25 pounds.
5. Must be able to push up to and/or pull 250 pounds with assistance.

Working Conditions:

Work is performed on the Casino floor and in a vault setting with possible exposure to second-hand smoke, high noise level, exposure to various lights and sounds. Occasionally may be required to interact with hostile and/or angry guests. 

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for all positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.