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Sports Betting Clerk

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Position Summary

Under direct supervision of the Sports Betting Shift Supervisor, responsible for accepting and assisting guest with placing wagers on sporting events while providing excellent guest service to players.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •  Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations
  •  Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
  •  Monitors and maintains Sports Betting Kiosks
  •  Stocks Sports Betting work stations with adequate supplies; keeps all stations neat and clean
  •  Writes sports tickets in an accurate and timely manner
  •  Makes payments on winning tickets in an accurate and timely manner
  •  Verifies tickets and payoffs
  •  Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures
  •  Explains wagering rules, including betting lines, odds, and bet types to guests as needed
  •  Ensures compliance with Currency Transaction Requirements (CTR), Title 31, Anti Money Laundering (AML),  and Suspicious Activity Reports (SAR) for Casinos’ requirements
  •  Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service
  •  Verifies LED boards are correct; provides and verifies accuracy of guest informational sheets
  •  Notifies management of escalated or prevalent guest issues, concerns,  and any apparent suspicious activity
  •  Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
  •  Ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
  •  Proactive in anticipating guests needs striving to provide memorable service experiences
  •  Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene
  •  Presents a polished and professional image at all times
  •  Routinely strives to build and achieve guest satisfaction
  •  Maintains confidentiality regarding customer play
  •  Communicates effectively with all co-workers and guest
  •  Performs other duties as assigned

    • Minimum Qualifications

    Education And Experience

    High school Diploma required with one (1) year high-volume cash handling experience required.  Ticket writer/cashier experience preferred. Experience in sports or online gaming highly desired.  Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •  Ability to communicate effectively in the English language, both verbally and in writing
  •  Ability to apply basic mathematical skills to player and money tracking
  •  Ability to respond to visual and auditory cues
  •  Ability to thrive in a fast-paced, team-oriented environment
  •  Ability to apply exceptional interpersonal skills in dealing with team members and guests
  •  Ability to interpret a variety of instructions furnished in written and oral form
  •  Ability to obtain and maintain gaming license

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit, stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.  

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    Desert Diamond Casinos

    7350 S Nogales Hwy

    Tucson, AZ 85756

    Gaming Company

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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