Description

• Assists with the execution of promotions and special events for WCH Properties
• Acts as an entertainer and mascot for the property
• Assists with coordinating promotions and special events (New Year’s Eve parties and VIP parties etc.) by staffing events, preparing and distributing employee communications, identifying and contacting suitable vendors, placing and tracking equipment and supply purchases and overseeing placement of casino signage
• Keeps promotional collateral and Digital Media at the property up to date
• Offers excellent guest services based on the 3 Keys and GET
• Completes required paperwork and reporting for the promotion winners including winners’ releases and IRS 1099 forms
• Helps to develop new and exciting promotions
• Fills in for the Coordinator when they are unavailable
• Other duties and responsibilities as assigned 

• High School Diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be 18 years of age or older
• Six (6) months Customer Service experience- required
• Six (6) months casino experience- preferred
• Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required)
• Must have excellent organizational skills; strong computer skills with experience in word processing
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Excellent interpersonal, customer service and communication required 
• Must successfully pass job interview, including a guest service audition
• Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments, external vendors and agencies, and have flexibility to work in an ever-changing environment 
• Ability to work in a fast-paced environment and meet deadlines
• Must possess a high level of maturity, dependability, and punctuality
• Ability to prioritize and perform multiple tasks and assignments
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Ability to maintain professionalism and composure
• Must be able to work various hours as needed including weekends, nights and holidays

• Willing to travel and participate in training as recommended or required

• Must be able to obtain a Pennsylvania Gaming License
• Must have willingness and ability to work in a smoke/secondary smoke environment