Responsible for overall maintenance of all electrical and mechanical gaming machines under direction of the Slot Supervisor. Performs all duties in accordance with Company core values, the objectives of the Osage Nation, internal policies, procedures and controls, as well, as applicable laws and gaming regulations.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• High School Diploma or GED required
• Electronics experience and/or technical school certification or formal apprenticeship preferred
• Experience in Gaming industry preferred
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

DEPARTMENT OPERATIONS:

• Responsible for the proper preventative maintenance of all electronic gaming machines, including cleaning machines, overhauls, etc.
• Responsible for overhaul and proper preventative maintenance of all electrical and mechanical gaming machines in accordance with gaming regulations.
• Assists in break down, relocation and set up of machines and stands to be relocated.
• Assists in ensuring machine integrity and at other times as requested.
• Brings disputes and unusual guest activities to attention of the Shift Manager.
• Provides excellent employee and guest service.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Presents a sociable and professional demeanor towards guests and employees at all times.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to read and write English and understand written and verbal instructions.
• Must be punctual and dependable in reporting to work as scheduled and completing tasks.
• Must maintain a neat and hygienic appearance.
• Require the knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, gaming devices, safety equipment, etc.
• Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.
• Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to employees, managers, and top management.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, and work with mathematical concepts such as probability and statistical inference.
• Must possess excellent organizational and analytical skills.
• The ability to follow complex instructions.
• Ability to perform assigned tasks under limited supervision.
• Must be able to effectively work alone and/or with other employees in a team environment.
• Must be able effectively communicate with and provide guests with required service and resolve guests service problems in accordance with authority.
• Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Requires ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Requires ability to see problems and avoid situations that could be deemed to be illegal or represent a safety hazard to fellow employees or guests.
• Must be able to listen to and assist employees and/or guests in finding solutions to problems or concerns.
• Must have excellent written and/or verbal communication skills.
• Must have the ability to effectively organize materials, set priorities, and provide feedback or follow up.
• Must have excellent analytical and problem solving skills.
• Must be willing and able to work nights and weekends.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Ability to sit, stoop, climb, balance, crawl, kneel or crouch while performing duties.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 30 pounds.
• Ability to drag, push, or pull up to 75 pounds.
• Specific vision abilities required by this job included close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

• Work is typically performed within a Casino setting.
• Regularly uses personal computer systems and/or other devices to effectively perform job functions.
• Exposure to second-hand smoke and a high noise level.
• The employee regularly works near electronical and moving mechanical parts.
• The employee is occasionally exposed to outside weather conditions.
• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.
• The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.
• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.