Description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role Captain Bell

Major Focus

To assure that all guest service department employees provide every Bally’s Dover Guest consistently with

Friendly, Courteous And Timely Service

,

Responsibilities

• Handles all guest inquiries in a courteous and informative manner, assists guests with business center service needs.
• Is in charge of the respective shift.
• Assures that all guest service department employees report to work as scheduled and on time: clean appearance, properly uniformed, including nametag.
• Briefs every employee reporting to work on the DAILY EVENT SHEET, that outlines special events, meetings, and activities at Bally’s Dover.
• Assures that all guest service department employees adhere to our established SERVICE STANDARDS. Does two short, written Service Standard Evaluations daily to provide constant feedback and motivation to the employees.
• Pays particular attention to:

1. 1. That all arriving guest luggage is delivered within 10 MINUTES, and that all departing guest luggage is picked up within 10 MINUTES.
   2. That valet parking waiting time doesn’t exceed 5 MINUTES on weekdays and 10 MINUTES on special event days or Saturday nights.

• • • Assures that there is always a high degree of co-operation by all guest-service department employees, benefiting both, the employees’ enjoyment of their work, and the highest level of service that we provide to our guests.
    • Assures that:

1. 1. Luggage carts are kept in good repair and polished presentation and are all accounted for at the end of every shift.
   2. That all luggage storage areas are always kept clean and orderly.
   3. That the hotel Porte-cochere is always kept clean and in excellent appearance.

• • Keeps the shift log up to date, registering any incident, and advises the Room director or Front Desk Supervisor on duty of any unusual situation.

Qualifications

• High School diploma or equivalent required
• Prior customer service work experience
• Friendly, outgoing, helpful personality
• Reliable, good communicator, good motivator
• Service, Quality, Guest and Employee oriented.
• Ability to reach for specific objects at short distances in local working area
• Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, clients or staff
• Ability to bend, stoop, or kneel
• Ability to perceive sizes, shapes, temperatures, textures; smell specific odors or aromas; perceive depth and distance
• Ability to perform job tasks and remain vigilant in the event of an emergency
• Ability to sit/stand for extended periods of time, 4 hours
• Ability to ascend and descend stairs and travel to other locations within the facility
• Ability to lift objects up to fifty (50) pounds.

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!