Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Develops, implements and delivers training programs for all employees.
• Develops, compiles and maintains training and support materials that may be used as resources once training has been completed that includes instructor materials course outlines, background material, instructional materials, and training aids.
• Consults with property and division leadership to assess training needs.
• Develops programs to meet the training needs of the property.
• Evaluates procedures to monitor and analyze course effectiveness and update curriculum as needed.
• Documents and understands policies/procedures for the property and department/division specific to include with training programs.
• Provides training to targeted personnel including program administration (training materials, agendas, etc.).
• Conducts presentations, workshops, and feedback sessions.
• Assists in design of computer-based and multimedia curriculum.
• Enhances technical instruction delivery and presentation skills.
• Coaches and mentors’ other instructors in subject matter, content, and course delivery techniques.
• Ensures the quality and consistency of course content throughout training program.
• Plans and directs training, electronic learning, multimedia programs, and other computer aided instructional technologies, simulators, conferences and workshops as required.
• Maintains inventory of training and presentation supplies including learning and lending library.
• Works effectively with other members of the department as well as other members of Twenty-Nine Palms Band of Mission Indians and its Enterprises.
• Remains sensitive to the interrelationships of both people and functions within the department and the relationships with other departments
• Knowledgeable about current promotions and special events; able to educate and support all team members in developing and retaining customer centric information
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job does not require supervisory duties.

Education And Experience (Must Be Documented)

• High School Diploma or GED required.
• Associate Degree in Training and Development, Instructional Design, Education or related field preferred.
• Minimum of two (2) to three (3) years in direct training & development capacity. Demonstrated knowledge of training and development, instructional design, teaching, information technology and/or related work required.
• Or an equivalent combination of relevant education, experience, and training.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups