AGE REQUIREMENT: 21 years or older

Position Summary:

Responsible for designing, implementing, and administrating the Isleta Resort and Casino’s server, storage hardware, software, network, and telecom (telephones, cell phones, and radios) needs while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests. Occasionally assists other Systems Administrator and IT Managers with ensuring reliability, uptime, and security for all supporting all hardware and software applications and systems.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Administers and monitors the Isleta Resort and Casino’s corporate email systems, and archiving, storage area networks, virtual desktop integration (VDI), virtual server environments, and server hardware and software.
• Monitors, maintains, and ensures performance, security standards, uptime and effectiveness of the server and storage resources.
• Serves as liaison for the organization with hardware and technical support vendors.
• Provides basic server, storage and VDI support training to IT staff.
• Ensures all server and storage systems are updated and maintained per manufacture recommendations and IT standards.
• Documents and maintains detailed inventories of all server and storage hardware and software center.
• Plans technological of server and storage hardware and software.
• Responsible for ensuring all server and storage systems, when required, and takes proactive steps to achieve 100% up time.
• Reviews server and storage security to ensure IT standards and industry best practices are met on an ongoing basis.
• Ensures server operating systems, data, and programs are backed up according to IT internal controls and standard operating procedures.
• Coordinates and documents annual testing of backups to ensure integrity.
• Implements and administers system monitoring technologies and server event management.
• Maintains server and client performance and security through the use of systems software and appliances.
• Assists in network support.
• Orders and prices relevant system equipment.
• Serves as liaison for the organization with hardware and technical support vendors and service providers.
• Documents and maintains detailed technical inventories of all server related hardware and software.
• Responsible for backing up all servers, databases and settings.
• Coordinates and provides technical administration for PBX hardware/software.
• Assists with the configuration and support of SSL VPN.
• Documents and controls all vendor supplied software.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Ensures an open and welcoming atmosphere that promotes skill enhancement. 
• Gives basic instruction on all promotions and special events, as requested. 
• Occasionally performs other duties as assigned.

Accountability and Supervision:

None

Education and Experience:

• Bachelor’s Degree in Computer Science, MIS, IT, or related field, required. 
• MCSE, MCSA or other professional certifications, preferred.
• Two (2) years working experience as a Systems Administrator in a Windows server environment with VMWare Virtualization exposure; administering and maintaining an Exchange Enterprise email system; and experience designing, implementing and maintaining Virtual Desktop Integration in an enterprise environment, required.
• Two (2) years working knowledge of virtualization and storage area networks, preferred.
• Or equivalent combination of education, experience, and training.  

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

• Must possess and exhibit a positive attitude towards internal and external guests at all times. 
• Must be able to take direction and feedback well.
• Must be knowledge of MIS and IT concepts, principles, and practices; computer operations and user environments; and Microsoft Windows Server, Active Directory, and Microsoft Project.
• Must be able to make sound and accurate decisions.
• Must possess strong computer skills and be able to operate Microsoft, AS/400, and UNIX applications and software.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar. 
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must possess strong critical and analytical thinking skills.
• Must be able to be trained in multiple system programs.
• Must be able to apply proven communication, analytical, and problem-solving skills while working independently; managing projects; installing, configuring, upgrading, maintaining, and monitoring system performance and network resources; and providing guidance to team members.
• Experience designing, implementing and administration of the following: Microsoft Windows Server, Microsoft Exchange Server, Active Directory, Enterprise security products, storage area networks and backup systems.
• Must be able to create clear and thorough reports and organize and maintain files.
• Must possess thorough knowledge of NIGC MICS, POIGRA Regulations, departmental, and organizational policy and procedures.
• Must be able to work independently, manage projects, install, configure, upgrade, maintain, monitor system performance, network resources, and provide guidance to team members.
• Must be able to work a flexible and varying schedule to include 24 hours a day, 7 days a week on-call, evenings, weekends, and holidays.

Physical Demands and Work Environment:

• Must be able to lift, move, and place 25 pounds.
• Must be able to sit, stand, and/or walk for extended periods of time

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, exposure to various lights and sounds and a high paced office setting; possibility of working outdoors in extreme weather conditions such as high levels of heat, cold, winds, rain, hail, and snow. Occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for all positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.