Description

The primary responsibility of the Manager - Sales is to cultivate top accounts through engaging relationships via multiple contacts, travel, presentations and prospecting to secure group business sell function space and food and beverage events.  Increase revenues within the markets assigned. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

POSITION RESPONSIBILITIES

• Achieve rooms revenue and food and beverage revenue goals on a monthly basis.
• Develop accounts by making presentations to decision makers including travel within specified territory and identified tradeshows as needed.
• Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes, prompt and competent follow-up on leads/referrals, use of reader board analysis, and networking in order to maximize room revenue to meet and/or exceed sales and revenue goals.
• Communicate a clear sense of strategic direction and goals for assigned territories/markets.
• Keep up on industry trends and seeks creative ways to infiltrate markets/accounts.
• Maintain membership and actively participate in NJ, Philadelphia and New York Chapters of MPI.
• Maintain appropriate balance of account maintenance and prospecting for new business.
• Communicate a clear sense of strategic direction and goals for assigned territories/markets
• Coordinate with Catering and/or other hotel departments to ensure delivery of hotel's promised services.
• Cultivate Top Accounts through engaging relationships via multiple contacts, travel, presentations and prospecting.
• Keeping a high volume of outbound telemarketing (expectation is 30 per day).
• Prospect to new accounts to generate new revenue opportunities for hotel (expectation is 15 prospect calls per week).
• Work directly with the Manager - National Sales to effectively cultivate identified Top 50 Accounts.
• Responsible for keeping information up to date for the following reports that are distributed to the Manager - National Sales:
• Current status of tentative call reports from prior week (Dials).
• Prospecting Reports.
• Reports on major accounts.
• 90/50/10’s with all definite, tentative and Prospects layered in.
• Marketing Plan (Quarterly plan to cultivate territory through email blasts, mailing, sending cards and gifts, etc.).
• Participate in key meetings.
• Exemplify Wind Creek standards to clients, team members and industry peers.
• Enters accurate/complete information in Delphi (Accounts/Contacts/Bookings).
• Follows contract routing procedures by reviewing all agreements prepared by their assistant to ensure it’s acceptable for review or to send to their client.
• Meet all position responsibilities in an efficient and effective manner.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Work on actual project or service to help achieve the objectives of the department.
• Evaluate information to render an opinion or take action based on that information that will impact the department or function.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. 
• Interview and make recommendation of candidates for new hire.
• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
• Conducts skip level meetings with departmental management and line level staff.
• Conducts divisional/departmental staff meetings at least once per month.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with the Wind Creek Comp Matrix.

• 18 years of age, proof of authorization/eligibility to work in the United States,
• High School Diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to the Wind Creek’ customer service standards.
• Work varied shifts, including weekends and holidays.

• Two years previous hotel sales experience in a 4-5 star hotel/resort required or 3 to 5 years of sales experience.
• Must have established relationships in the NY, NJ and Philadelphia Corporate Meetings Market.
• Experience must include time spent actively selling hotel rooms and making group bookings at 85% or more.
• Must be proficient in PC software ( Windows, Excel, MS Word, Delphi), access computer keyboard and operate office equipment, organizational skills to function effectively under time constraints, within established deadlines and attention to detail, effective listening abilities with strong judgment skills, maintain a professional image and enthusiastic attitude at all times, especially when traveling on business.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.

Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.