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Slot Attendant

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Position Summary

Under direct supervision of the Assistant Slot Shift Manager, pays out jackpots to customers, fills machines with paper and assists customers. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Provides excellent customer service. Observes all activity within assigned area offering assistance to slot and video gaming device players and instruction and advice on machine functions and payouts.
  •     Processes jackpots and completes them promptly, accurately and with a high degree of service.  
  •     Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section.
  •     Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel.
  •     Accomplishes model of customer service to all guests through attention to needs of guests, expedition service, encouraging player card participation and answering questions about the facility as well as maintaining a neat and pleasant area for the players.
  •     Resets machines after jackpot winnings.
  •     Fills machines with paper when empty.
  •     Balance bank at end of shift.
  •     Assists in cleaning and picking up trash.
  •     Contributes to a team effort and accomplishes related results as required.
  •     Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED plus one (1) year customer service or cashier experience.  Must be 18 years of age.  No felony, theft, assault or stealing convictions.   Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Knowledge and proficient in intermediate mathematics.
  •     Knowledge of the various types of slot and video gaming device machines and is able to identify major malfunctions and correct minor machine malfunctions.
  •     Ability to communicate, read, and write clearly in basic English.
  •     Ability to demonstrate outstanding guest service at all times.
  •     Ability to make solid decisions and exercise independent judgment.
  •     Ability to complete moderately complex administrative paperwork.
  •     Ability to resolve customer complaints and concerns. 
  •     Ability to add, subtract, multiply and divide numbers.
  •     Skill in cashier operations.
  •     Skill in customer service techniques.
  •     Ability to communicate effectively in the English language, both verbally and in writing.
  •     Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  •     Skill in operating business computers and office machines, including in a Windows environment.

    Physical Demands

    While performing the duties of this job, the employee regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work may be required.  Extended hours and irregular shifts may also be required.    

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    Desert Diamond Casinos

    7350 S Nogales Hwy

    Tucson, AZ 85756

    Gaming Company

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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