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Player Development Manager

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Compensation: Based on Experience

Job Type
Full-time

Description

We are seeking a dedicated Player Development Manager to lead and oversee the Player Development team and Player Rewards Club staff. In this role, you will be responsible for player tracking, recruitment, retention, and reactivation of high-end guests, ensuring superior service and engagement. You will also manage the execution of guest rewards programs, promotions, and special events that enhance the overall casino experience for VIP and high-value players. 

Key Responsibilities

  • Develop and implement strategies for the Player Development program, focusing on sustainable guest acquisition, retention, and reactivation for the high-end segment.
  • Oversee the execution of both gaming and non-gaming promotions, including VIP events and special promotions.
  • Manage and maintain all casino marketing systems to ensure the accuracy and integrity of guest offers and data.
  • Provide leadership to Player Rewards Club Supervisors and Representatives, ensuring efficient, friendly, and accurate guest service at the best possible cost.
  • Supervise Player Development Casino Hosts, setting clear goals, targets, and assignments, and regularly evaluating performance.
  • Oversee guest assignments to hosts, conduct daily and weekly complimentary analysis, and manage hotel room blocks for player development purposes.
  • Lead the hiring, training, coaching, and overall direction of the Player Development and Rewards Club teams, fostering a high-performance environment.     

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or a related field, with a minimum of three (3) years of relevant experience in the gaming, hospitality, sales, or marketing industry. Any combination of education and/or relevant experience totaling seven (7) years may also be considered.
  • Proficient in Customer Relationship Management (CRM) systems and player-tracking systems.
  • Supervisory experience in player development or high-end guest service roles is preferred.
  • Executive Casino Hosts with supervisory experience are encouraged to apply. 
  • Must pass a pre-employment background check. 

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at  

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

Salary Description
Based on Experience
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Little Creek Casino Resort

91 West State Route 108

Shelton, WA 98584

Casino Resort

Little Creek Casino Resort

Little Creek Casino Resort is where the South Sound goes to play.

There’s a jewel that shines bright in the South Sound. You have arrived at your personal escape, where you can have nothing on your agenda but rest, relaxation, and rejuvenation.

Our resort and casino provide accommodations for any desire, whether it’s a luxurious treatment at our spa, a day on our scenic golf course, or of course, a night out in our world class casino, we guarantee you will find your well-deserved get away right here.

That jewel is Little Creek Casino Resort.