The Opportunity

The High Stakes Food & Beverage Attendant is responsible for providing exceptional service to Guests in the high stakes gaming areas, ensuring a delightful and memorable experience in accordance with Grand Casinos high standards of Guest Service.

What You Get to Do

• Provide a cordial and warm reception to Guests upon arrival, ensuring a positive first impression.
• Take and fill all food and beverage orders promptly and accurately, maintaining the area in accordance with venue standards.
• Attend to Guests’ needs on a continual basis, ensuring all requests are promptly fulfilled.
• Deliver efficient and courteous service of food and beverages to lounge Guests, adhering to venue standards.
• Address any Guest questions and direct concerns to appropriate management.
• Maintain knowledge of the Dram Shop Act, gaming, and beverage regulations.
• Work as a team member with Beverage Servers, Bar Backs, Utilities, Leaders, and other Associates to ensure efficient operations.
• Collaborate with Casino Hosts, Grand Rewards Reps, Slot Associates, Leaders, and Marketing Personnel to ensure smooth operations.
• Balance sales in compliance with the Cash Handling and Over/Short Policy and ensure prompt and courteous payment handling from Guests.
• Verify the availability and readiness of Food Options and assist with maintenance tasks (side work, opening/closing duties) as necessary.
• Maintain a clean and sanitary area at all times, fully complying with health regulations.
• Other Duties: Perform other duties as assigned to meet business needs.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School diploma or GED required.
• Two (2) years of Fine Dining and/or Banquet Service experience or three (3) years of Casual Restaurant Service experience.
• Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
• Alcohol Awareness Certification within 2 months of employment.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must-Have Skills

• Demonstrated ability to provide high-level, courteous, and professional service to Guests, ensuring a delightful experience.
• Strong focus on accurately taking and fulfilling orders, maintaining cleanliness, and adhering to health and safety regulations.
• Excellent verbal communication skills for effective interaction with Guests and team members. Ability to address Guest inquiries and resolve concerns efficiently.
• Proven ability to work collaboratively with team members across different departments to ensure smooth and efficient operations.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in handling cash transactions accurately and balancing sales in compliance with company policies.
• Familiarity with the Dram Shop Act, gaming regulations, and beverage service standards to ensure compliance.
• Flexibility to adapt to changing Guest needs, operational needs, and new procedures.

Physical Needs

• Regularly required to talk and hear; see and adjust focus; stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl; handle objects, tools, and controls; reach with arms and hands.
• Ability to lift and/or move objects weighing up to fifty (50) pounds.

Work Environment

• Regular exposure to low-to-moderate noise levels (offices) and moderate-to-loud noise levels (public areas).
• Exposure to second-hand smoke, moving mechanical/electrical components, and chemical solutions (cleaning, polishing, lubricating compounds).