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Gaming Host Coordinator

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Description

Specific Duties And Responsibilities
  • Develops new VIP players by fostering strong relationships through in-person interaction, player events, personalized notes, follow-up phone calls, email, etc.
  • Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest’s satisfaction.
  • Ensures all hosted guests stay informed of all events and promotions, using all channels of communication, to increase trip frequency and maintain loyalty.
  • Organize and execute special events and participate in telemarketing efforts to confirm attendance.
  • Award customers complimentary gifts/tickets/etc. based on gaming activity and program guidelines.
  • Ability and willingness to spend long periods of time during shift on the gaming floor interacting with both return guests and searching for non-carded new players to sign-up for Player Rewards card.
  • When necessary, attend off-property functions as a representative of the company in order to entertain or assist guests as required.
  • Maintaining strict confidentiality of guest information, both externally and internally.
  • Perform other duties as may be assigned by department and/or company management.
Standards Of Performance
  • Must have a flexible schedule and maintain accessibility to fit business needs, including monitoring and responding to all communications as necessary.
  • Must be able to work in a fast paced environment while maintaining the utmost guest service.
  • Emphasizes and embodies company mission of providing excitement and delivering excellent internal and external guest service.
  • Responsible for maintaining accurate and thorough records and reports.
  • Work requires superior communication and judgmental skills, as position is called upon to interact frequently with VIP guests, and make decisions regarding the issuance of complimentary items.
Education, Tr AI Ning, And Experience
  • One to two years’ Gaming Host experience preferable.
  • High school diploma or equivalent education preferred.
  • Knowledge of company’s player management system, technical gaming products, and Microsoft Office.
  • Valid Racing License

#DCG

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Derby City Gaming & Hotel

4520 Poplar Level Rd

Louisville, KY 40213

Casino & Hotel
Managed By Churchill Downs Inc.

Derby City Gaming & Hotel

Derby City Gaming is located on Poplar Level Rd. in Louisville, Kentucky. It is the only licensed gaming facility in the state. The 85,000 square foot, $65 million-dollar facility features over 1,200 historical racing machines, with 70+ themes, on the 45,000 square foot gaming and entertainment floor. It also features a123-room hotel, Chophouse, Bourbon bar and a Sports Bar.

The adjoining five-story hotel tower features 123 rooms with 108 standard guest rooms, 14 corner suites and a VIP suite. The Derby City Gaming hotel enables guests to take advantage of unique hospitality and Kentucky Derby ticket pairing options.

Food & beverage venues include Oliver's Chophouse, a classic steakhouse featuring the finest steaks and seafood, and the Bourbon bar which offers an extensive selection of bourbons and wines. Guests also enjoy two casual dining areas, which include classic diner-style comfort foods at Lil’ Wagner’s and Railbirds Hot Chicken Restaurant. 

The Center Sports Bar is a horse racing simulcast wagering area with seating for 50, where players watch all the big games on fourteen 85’’ TV's, enjoy live bands on stage, as well as craft beers and specialty cocktails.

Derby City Gaming & Hotel is committed to elevating the entertainment experiences Louisville has to offer and ensure KY’s signature horse racing industry continues to thrive.

Derby City Gaming Downtown is now also open and features a 44,000 sq. ft. historical racing machine entertainment venue with close to 500 machines on a non-smoking gaming floor, with an open-air smoking and gaming patio, as well as three lively bars & lounges, live entertainment, sports wagering, and a gift shop.

We offer great pay, exciting career opportunities and exceptional employee benefits:

  • 401k (with up to 5% company match)
  • Employee Stock Purchase Plan (15% discount)
  • Health, Dental, & Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Complimentary Short and Long-Term Disability
  • Complimentary Life Insurance
  • Paid Time Off
  • Company-Sponsored Volunteer Opportunities
  • Advancement Opportunities
  • Team Member Recognition Program
  • Promotions, additional opportunities and the chance for further professional development are also available.
  • And More!


Opportunities for advancement abound!
Our parent company, Churchill Downs Incorporated is an industry-leading racing, online wagering and gaming entertainment company anchored by our iconic flagship event, the Kentucky Derby. CDI owns and operates three pari-mutuel gaming entertainment venues with approximately 3,050 historical racing machines in Kentucky. 

It also owns and operates TwinSpires, one of the largest and most profitable online wagering platforms for horse racing, sports and iGaming in the U.S., as well as seven retail sportsbooks. 

CDI is also a leader in brick-and-mortar casino gaming in eight states with approximately 11,000 slot machines and video lottery terminals and 200 table games.

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