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Drop Count Lead

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Position Summary

Under direct supervision of the Drop Count Supervisor, responsible for the drop and count processes for Gaming Machine drop.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Assists in oversight of Drop/Count process.
  • Assist the Drop Count Supervisor with supervising Drop Count Team Members.
  • Assists Drop Count Supervisor in ensuring accurate accountability of currency Drop/Count process documents.
  • Trains new employees on policies and procedures of Drop/Count process.
  • Responsible for opening, removing and securing currency from the gaming machines.
  • Enforces and adheres to all drop count policies and procedures.
  • Accurately counts gaming machine currency drop and tickets.
  • Operates electronic currency counter/sorter and ticket counter equipment.
  • Records currency from each bill acceptor on the electronic currency counter.
  • Prepares and bundles the currency drop for verification.
  • Separates tickets and currency from gaming machines.
  • Assists the Drop Count Supervisor with initiating maintenance or service calls.
  • Leads Drop Count Team Members in absence of the supervisor during the drop and count.
  • Prepares and creates various reports on the count and enters into computerized online accounting system.
  • Informs supervisors of any discrepancies or variances out of the ordinary occurrences.
  • Ensures area is maintained and clean.
  • Complete Drop/Count during regular shift.
  • Participates in all activities or duties of Drop Count Team Members.
  • Maintains confidentially of all information.
  • Contributes to a team effort and accomplishes related results as required.
  • Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High School Diploma or GED plus two (2) years cash handling experience; or one (1) year as a Drop/Count Team Member. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/ alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of cash handling techniques.
  • Knowledge of modern office practices, procedures, and equipment.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of records management and basic accounting procedures.
  • Ability to accurately enter information into computer systems.
  • Ability to communicate, read, and write clearly in English.
  • Ability to demonstrate outstanding guest service at all times.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  • Ability to maintain confidentiality.
  • Ability to handle multiple tasks and meet deadlines.
  • Ability to carry out instructions furnished in verbal or written format.
  • Ability to continually seek improvement in results.
  • Ability to process data, format, and generate reports.
  • Skill in operating business computers and office machines, including working in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint) and accounting casino programs.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 75 pounds.

    Work Environment

    Work is generally performed in a fast paced environment setting with a high noise level. Some work is performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.

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    Desert Diamond Casino West Valley

    9431 W. Northern Ave

    Glendale, AZ 85305

    Hotel Casino
    Managed By Desert Diamond Casinos

    Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

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