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Surveillance Officer

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Position Summary

Under direct supervision of the Surveillance Supervisor, protects the assets of the Tohono O’odham Gaming Enterprise, guests, and team members from cheating, theft, advantage play, and ensures all rules, regulations, policies and procedures are adhered to and followed by utilizing Surveillance equipment. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Monitors all areas and utilizes surveillance equipment and applications to ensure the safety of guests and team members, the assets of the Enterprise and the integrity of the games. 
  •     Monitors for adherence to Internal Controls and Title 31 requirements.
  •     Documents daily and routine events into database using Daily Logs.
  •     Generates Incident reports for significant events. 
  •     Conducts checks of surveillance equipment to ensure proper function.
  •     Conducts reviews for financial variances, property damage, team member performance, guest behavior, gaming discrepancies, criminal activities, lost items and outside agency requests. 
  •     Conducts in-depth thorough investigations.
  •     Assists with investigations conducted by the Gaming Office or Law Enforcement Agency as requested. 
  •     Completes detailed reports summarizing their investigations.
  •     Provides investigative results to Human Resources as requested.
  •     Reports all gaming irregularities, criminal and suspicious activities to the shift Supervisor and the Gaming Office.
  •     Completes Observation Reports for any violations of the Employee Handbook, Compact or Departmental Internal controls. 
  •     Monitors the Slot tracking system and acknowledge audible alarms and alerts.
  •     Conducts required scans of table games.
  •     Monitors the gaming floor and bar areas for banned and underage guests.
  •     Monitors cash handling operations in gaming and non-gaming areas.
  •     Audits transactions utilizing the Point of Sales application system. 
  •     Utilizes the Point of Sale database for investigative information.
  •     Attends required training sessions and meetings.
  •     Completes routine assigned testing.
  •     Conducts player analysis using card counting skills to identify advantage play.
  •     Calculates and verifies payouts, and commission amounts.
  •     Maintains a good working knowledge of the house rules for each game offered. 
  •     Monitors assets being escorted to Table Games, kiosks and ATMs, Bingo Money room, Cardroom Cage and various other areas of the Enterprise.
  •     Monitors prize drawings.  
  •     Answers phone and radio calls. 
  •     Monitors Gaming Drop and Count Process as well as emergency drops.
  •     Monitors sensitive key (Level-1) removal.
  •     Monitors the Alcohol sweep.
  •     Provides camera coverage and monitor required jackpot payouts. 
  •     Provides camera coverage for Slot employees entering gaming machines.
  •     Provides camera coverage for Security personnel during medical or emergency situations as well as ID or welfare checks. 
  •     Provides photos, digital evidence and reports pertaining to Title 31. 
  •     Dispatches Security personnel to areas as needed.
  •     Maintains good communication and positive and professional work environment.
  •     Contributes to a team effort and accomplishes related results as required.
  •     Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High School Diploma or GED, plus one (1) year of recent casino experience or two (2) years of law enforcement, security or loss prevention experience required. Experience with surveillance audio and video equipment and knowledge of gaming operations preferred. 

    Candidate must pass a basic Math and Situational Questionnaire assessment. 

    Must be 18 years of age or older. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Knowledge of investigative procedures and techniques.
  •     Maintains knowledge of Internal Controls for each department.
  •     Knowledge of cheating, theft and fraud detection.
  •     Ability to operate surveillance equipment.
  •     Ability to communicate, read, and write clearly in Basic English.
  •     Ability to demonstrate outstanding guest service at all times.
  •     Ability to solve practical problems.
  •     Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 
  •     Ability to operate a two-way radio.
  •     Ability to learn all in house casino games.
  •     Ability to learn Blackjack card counting techniques.
  •     Maintains an expert knowledge of all Casino games and house rules for Blackjack, Spanish 21, Poker, Ultimate Texas Hold Em’, Three Card Poker, Pai Gow and any variations and side bets offered.
  •     Ability to communicate effectively in English both verbally and in writing.
  •     Possess basic math skills of adding, subtracting, multiplying, dividing and percentages.
  •     Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
  •     Ability to multi-task.
  •     Ability to work any shift assigned.
  •     Ability to work in a stressful fast-paced environment.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or work weekend is required. Extended hours and irregular shifts may be required.    

    No Transfer Policy

    The Surveillance Department has adopted a policy that prohibits Surveillance employees from transferring to any department regardless of location. 

    Due to the knowledge of camera locations, camera types, camera limitations, and areas of coverage along with an in-depth knowledge of investigative techniques and the internal processes of the money handling departments of the Enterprise, Surveillance personnel who resign or are involuntarily terminated are ineligible to accept a money handling position for the Enterprise for a minimum of one year unless approved by the Director of Surveillance.

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    Desert Diamond Casinos

    7350 S Nogales Hwy

    Tucson, AZ 85756

    Gaming Company

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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