Age Requirement: 21 years or older

Position Summary:

Responsible for selling merchandise, fishing permits, visitor stays, and RV stay permits, booking corporate functions, maintaining accurate cash reconciliation reports, stocking and maintaining inventory, and performing general upkeep of the Lakes Store while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Operates the computer Point of Sale (POS) system.
• Reconciles cash reconciliation reports.
• Responsible for accounting and receiving, both, incoming and outgoing inventories to and from vendors.
• Records and maintains promotional logs.
• Records all necessary information from guest, as required on all permits for sale and creel information.
• Maintains the general upkeep of the concession area, both, inside and out; cleans coolers, fountain drink machines, and ice cream and slush machines; wipes down the countertops.
• Performs other duties, trainings, and classes as assigned.

• Ensures an open and welcoming atmosphere that promotes skill enhancement. 
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events, as requested. 
• Occasionally performs other duties as assigned.

Accountability and Supervision:

• None

Education and Experience:

• High School Diploma and or General Education Degree (GED) equivalent, preferred.
• Three (3) months cash handling experience, preferred.
• CPR Certification preferred.
• Must possess/obtain and maintain a New Mexico Alcohol Servers Permit and POI

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must obtain CPR certification within one (1) year of employment.

Knowledge, Skills, and Abilities:

• Must possess and exhibit a positive attitude towards internal and external guests at all times. 
• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills.  
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.

Physical Demands and Work Environment

• Must be able to lift, move, and place up to 25 pounds.
• Must be able to sit, stand, or walk for extended periods of time.

Working Conditions:

Work is generally performed in a fast pace Resort and store setting with possible expose to hazards, Blood Borne Pathogens, other potentially infections materials, and unusual elements such as: dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Occasionally may be required to interact with hostile and/or angry guests.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.