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NPO Coordinator

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Compensation: $22.00 - $25.00 / hour

The opportunity

Delaware North Sportservice is hiring a full-time Non-Profit Organization Coordinator to join our team at Progressive Field in Cleveland, Ohio. If you have a passion to work in a collaborative team, join us to kick off your new career. As an NPO Coordinator, you will be recruiting, training, and managing non-profit groups at Progressive Field. Apply now and enjoy an experience working in a thrilling environment where you will never have a dull day at work.

Pay

$22.00 – $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

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What we offer

We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

  • Verify NPO meets all criteria, coordinating NPOs training schedules and delivering training on compliance with federal, state, and local regulations regarding alcohol and sanitation, ensuring NPO groups follow company policy on guest service and technical training
  • Supervise NPO groups and assist with check-in and check-out for non-profit volunteers and Delaware North team members on event days
  • Track and organize non-profit group contracts
  • Prepare reports for NPOs on event day, preparing all security badges and credentials necessary, preparing concessions and non-profit group productivity reports after each event

More about you

  • Must be at least 21 years old.
  • Must be self-motivated, able to work without direct supervision, eager to be challenged and initiate projects and opportunities, able to implement rules and direct staff
  • Excellent written and verbal communication skills and basic math skills
  • Skills in customer service and employee relations
  • Capacity to work evenings, weekends, and holidays

Physical requirements

  • Carry stock items up to 50 lbs
  • Standing, walking, bending, reaching and repetitive movements for length of shift

Shift details

Day shift
Evening shift
Holidays
Monday to Friday
Evenings as needed
Weekends
8 hour shift
10 hour shift
Event based
12 hour shift
Overtime as needed

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Delaware North at Progressive Field

2401 Ontario Street

Cleveland, OH 44115

Regional Office
Managed By Delaware North

Delaware North at Progressive Field

Who we are

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball’s Cleveland Guardians.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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