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Slot Technician III

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Job Details

Job Location:    Coachella, CA
Position Type:    Full Time
Salary Range:    Undisclosed
Job Shift:    Any
Job Category:    Installation - Maint - Repair

Description

Summary

This position is responsible for testing, calibrating, cleaning, and repairing Slot machines and equipment for conformance to established standards, and assist in maintaining complete operation of all machine standards. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
  • Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
  • Repair printers, reels, comparators, monitors, progressive displays, diverters, optics, bill acceptor heads, cash boxes, and any other repairs that are associated with all slot machines. (If repair is not possible, replace each part).
  • Must be able to use drills, screw drivers, hammers, crimpers, solder guns, seesaws, circular saws, pin pushers, nut drivers, ratchets, volt meters, wrenches, Allen, star sets, jig saws, and other diagnostic tools required for repair.
  • Perform all setups on all models.
  • Refill paper in machines.
  • Must comprehend the difference between A/C and D/C Voltage.
  • Perform all reel tests, all hopper tests; all monitor tests, all coin comparator tests, and any other tests related to the slot machines.
  • Must know all models, and manufacturers, along with their working parts.
  • Plan sequence of testing and calibration procedures for all bill acceptors, all monitors, and all system equipment.
  • Assist in ensuring gaming machine integrity when jackpots occur and at other times as requested.
  • Assist Slot Attendants in verifying jackpots as needed.
  • Preparing cost estimate reports.
  • Bring disputes and unusual guest activities and/or behavior to the attention of management.
  • Verifies that all slot games communicate accurately with internal systems for accounting purposes; researches and resolves issues that arise with same.
  • Train other technicians as needed.
  • Install all harnesses, reel strips, reel baskets, Boards, I/O boards, all new software upgrades, and all system equipment in the event of all major moves.   
  • Move machines on a routine basis, wire machines to the slot system, install and test all player tracking components, install and test all necessary locks, following proper procedure.
  • Disassemble instruments and equipment and inspect components for defects.
  • Measure parts for conformity with specifications.
  • Align, repair, and replace component parts and circuitry.
  • Reassemble and calibrate instruments and equipment.
  • Assist engineers in formulating test, calibration, repair, and evaluation plans and procedures to maintain precision accuracy of measuring, recording, and indicating instruments and equipment.
  • Communicate problems and concerns to other Casino employees by chain of command.
  • Requisition for equipment, materials and supplies.
  • Must understand and be able to apply and explain the Gaming Rules of Spotlight 29 Casino.
  • Safety of the casino floor during installs and moves securing power and player tracking cables.  
  • Understanding of progressive controllers and progressive signage.
  • Understand, follow and give directions to complete tasks in their specific manner.
  • Able to RAM clear all cabinet types.
  • Strong verbal and written communication skills.
  • Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
  • Present a positive image of the Casino to its guests and vendors and assist them as required.
  • Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
  • Perform any other duties that may be assigned from time to time.

Qualifications

Supervisory Responsibilities

This job does not require supervisory duties.

Education And Experience (Must Be Documented)
  • A High school diploma or GED equivalent.
  • Must be proficient with Microsoft Software.
  • Minimum of three (3) years Slot Repair experience in casino environment or related field.  
Certification, Licenses And Any Additional Requirements
  • Must pass periodic random drug screens.
  • Must be able to pass background suitability investigation.
  • Must obtain a Tribal Gaming License.
  • Must obtain all other applicable certifications and licenses.
  • Must provide proof of eligibility to work in the United States within 72 hours of employment.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.   

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Multiple locations.
  • Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
  • Must be available for emergency calls 24/7.
  • Must be available to work weekend and holidays.
  • Some enterprises are gaming facilities.
  • Some enterprises are not a smoke-free environment.
  • Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.
Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups

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Twenty-Nine Palms Band of Mission Indians

46-200 Harrison Place

Coachella, CA 92236

Tribe

Twenty-Nine Palms Band of Mission Indians

As we, the Twenty Nine Palms Band of Mission Indians, are working toward a solid foundation in which our choices for generations to come are constantly looking toward the future, will keep with our vision of a self-sustaining, independent, mentally strong Tribe with an awareness of our natural surroundings.

The definition of our happiness is not defined by monetary boundaries. The true measure of our happiness lies within the bright eyes of the younger generations that will continue our hopes, efforts and dreams, all the while incorporating theirs with ours. The unity of family is our happiness, a front that is unwavering. Loyalty to the Tribe first is a necessity. 

Earlier generations always knew that family standing shoulder to shoulder was more important than anything else in life. It has been said more times by family members that friends will come and go, but we are the ones that will be here always when you are in trouble, when you need help, and when you need a safe place to call home. Loyalty is a key factor to building unity. It can take on many definitions and the one that is relevant here is to put family first, and to hold tight to the tender hearts that share the same Tribal blood.

We are a unique blend of qualities that make us the well rounded family that we are, and we are rich in a nontraditional sense of history, culture, beliefs and heritage. Value cannot be placed on such things and can only retain value by being passed from one generation to the next. 

There will come a time in life when tough decisions will need to be made and in the face of adversity, rely on the past. Remember what worked for us and what worked against us.  Throughout our history, relying on our instincts and standing with conviction right or wrong, decisions were still ours. Our firm belief that we do what is best for us as a whole has given us valuable knowledge that comes with experience, a true heart and putting our best foot forward.  

We always strive for the best, and we achieve our goals for self-sufficiency, self-reliance, self governance with strong beliefs of honesty, hard work and a straight forward manner. We must stay true to ourselves or run the risk of losing the public face of the Tribe that has become known for its forthright, sincere dealings in business and personal relationships, and being counted on consistently to meet our obligations promptly. The honor and prestige of being a part of this Tribe is insurmountable, but true to our historical beginnings we will forever remain grounded and humble. Our strength and beliefs will echo resoundingly for generations to come.

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