Description

Summary

This position is responsible for coordinating food service activities of restaurant, motivating, and supervising Restaurant Staff, while maintaining outstanding guest relations. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Forecast and calculate labor cost and establish staffing requirements depending on business needs or anticipated traffic patterns.
• Assist in managing F&B department and cover shifts as needed.
• Ensure food is served in correct portions, properly garnished and at the correct temperature.
• Assist in hiring, training and scheduling of staff.
• Ensure all delegated tasks are completed to performance standards.
• Provide evaluations and disciplinary action, up to an including recommendations for terminations.
• Oversee state licensing/certification of food handlers.
• Maintain safety and health regulations.
• Institute and maintain cost controls.
• Share responsibility for meeting departmental budget.
• Assist in controlling inventory of all restaurant and bar supplies.
• Ensure compliance with all regulations regarding health and safety of guests and oversee compliance with departmental and company policies and procedures.
• Maintain appearance standards as outlined in departmental policies.
• Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
• Provide courteous service to our guests and be cordial to all Team Members.
• Communicate effectively both orally and in writing.
• Maintain a consistent, regular attendance record.
• Other duties as directed by management.
• Confer and cooperate with food preparation and F&B production personnel to plan menus and related activities such as dining room, bar, and banquet operations.
• Inspect food and service to maintain quality standards and sanitation regulations.
• Investigate and resolve food quality and service complaints.
• Review financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

Carry out supervisory responsibilities in accordance with the organization's policies, sanitation requirements and the applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, scheduling and assigning, and directing work; appraising performance; rewarding and directing employees' performance; addressing complaints and resolving problems.

Qualifications

Education And Experience (Must Be Documented)

• Must possess a high school diploma or G.E.D. equivalent
• Associate's degree (A. A.) or equivalent from two-year college or technical school preferred
• Six months to one-year related experience preferred

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens. 
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups