AGE REQUIEMENT: 16 years or older

Position Summary

Responsible for ensuring all plated food is organized by check, properly presented, and served correctly as per the guest’s request. All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensures the kitchen stations are properly set up.
• Ensures guest satisfaction through timely service of food order.
• Ensures that the proper course is served at the appropriate time
• Ensures plates coming from kitchen are correct as ordered and delivered to the proper table in a timely manner.
• Serves food to the guest and presents it by naming the dish as it is set in front of the customer.
• Handles guest complaints whenever possible, get Server or Manager involved immediately when they can’t resolve the guest complaint.
• Performs general cleaning tasks as assigned by supervisor/manager to adhere to health standards.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• May occasionally receive tips.
• Occasionally performs other duties as assigned.
• Must be able to train staff in all Expeditor procedures.
• Maintains all service standards as defined by the company and the Expeditor position.
• Occasionally performs other duties as assigned.

Accountability and Supervision

• None

Education and Experience

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• Six (6) months heavy tray server experience, preferred.
• Must possess and maintain a valid New Mexico Alcohol Servers Certification, required.
• One (1) year cooking experience in a high volume restaurant, preferred.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as number and measurements.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess working knowledge of and be able to adhere to all OSHA and HACCP standards and regulations.
• Must possess general knowledge of fine dining preparation and presentation skills and techniques.

Physical Demands and Work Environment. 

• Must be able to bend, stoop, reach, crouch, kneel, push, pool, and maneuver in small confided areas.
• May cross train in several areas of the Food & Beverage Department, and may be assigned to work in different area.
• Restaurant/industrial kitchen setting with exposure to extreme temperatures.
• Must be able to lift, move, and place 25 pounds intermittently.
• Must be able to sit, stand, and/or walk for extended periods of time.
• Must work under exposure to extreme temperature conditions; work under exposure to such hazards as slippery floors and sharp equipment.

Working Conditions:

• Smoke filled environment, exposure to various lights and sounds. May, on occasion be required to work outdoors. Occasionally may deal with angry or hostile individuals. Must be on call at all times. Schedules may change due to special events. Must be able to work flexible hours
• May work holidays, weekends, and different shifts.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Isleta Resort and Casino is in compliance with the Americans with Disabilities Act (ADA). Reasonable accommodations will be made to enable individuals with disabilities to perform essential job junctions.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:

1. Enrolled Pueblo of Isleta Tribal Member;
2. Enrolled pueblo of Isleta Descendants; and
3. Registered Native American from a federally recognized tribe.