MINIMUM AGE REQUIREMENT: 21 years or older

Position Summary

 Responsible for the preparation of all food products for the Isleta Resort and Casino’s restaurant and or banquet venues while ensuring all specifications and standards are satisfied. Directs, coordinates, and oversees the day-to-day Culinary operations, personnel, customer service, fiscal management, and administration while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employee and guests. Actively exercises managerial responsibility for all department internal controls and regulatory requirements. Ensures employee compliance and conformation to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations.    

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

  Departmental Leadership:

• aspects of food production and skills.

Personnel & Administrative Tasks:

• Develops new menu concepts. Prepares, tests and recipes out new menu items. Maintain updated and accurate recipes and costing of all dishes.
• Able to use Stratton-Warren System to complete requisitions for food and supplies needed from various storerooms and vendors; while maintaining inventory control procedures.
• Maintains adherence to the FDA Food Code for Food Sanitation and Safety. Creates and maintains logs for refrigeration temperatures, hot holding, cooling and re-heating of all foods. Daily inspection of assigned area for compliance with all food safety standards.
• Manages assigned area within the established policies, procedures, regulations and service standards. Administers documented progressive corrective actions where applicable.
• Plans for internal food promotions in conjunction with Executive Chef and Food and Beverage Director.
• Leads their team to produce food to order or per banquet event order, meeting all recipe and specifications. Food to be produced in a timely manner, visually appealing to the guest and tasting excellent.
• Strong knowledge of food ingredients and modern cooking techniques.
• Ensures that all equipment is in proper operational condition and is cleaned on a regular basis.
• Determines the minimum and maximum pars of all food, cooking supplies and equipment.
• Assists sales, catering, and banqueting staffs with banquet, parties and other special events.
• Possess proficiency in operating all kitchen operation equipment and consistently apply maintenance requirements procedures to ensure optimal operating conditions.
• Maintains communication with all kitchen sub and associate departments to provide a positive and professional attitude to employees, as well as impeccable presentation and directly supervise production areas to ensure total quality.
• Responsible for daily kitchen cost control.
• Delegates functions to subordinates to ensure an optimum operation and encourage knowledgeable decision-making.
• Oversees established procedures for hygienic food management and the absolute cleanliness of preparation area.
• Plans for internal food promotions in conjunction with Food and Beverage Management.
• Ensures standards are maintained for plate presentations for appetizers, fish, entrée, and desserts.
• Resolves, both, internal and external guest issues and problems in a timely and professional manner.
• Maintains updated and accurate recipes and costing of all dishes prepared for banquet functions. Review the following day’s menus and complete requisitions for food and supplies needed from various storerooms; maintain inventory control procedures.
• Leads their team by cooking and producing food.
• Trains other employees in all 

• Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs.
• Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement.
• Grants and/or denies PTO Requests as they pertain to scheduling.
• Conducts planning sessions and performance reviews.
• Enforces department standards, objectives, and policy that are in accordance with the Isleta Resort and Casino’s organizational mission.

Accountability and Supervision

Administers supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; administering rewarding and disciplining of employees; and addressing complaints and resolving problems. 

Education and Experience

• HSD/GED Preferred.
• 5-7 years Culinary Experience
• Culinary degree preferred
• Must obtain and maintain Servsafe® certification and IHS Food Handlers certification, required.
• Working knowledge of OSHA, alcohol awareness programs, New Mexico Beverage Law

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must have a New Mexico State Alcoholic Beverage Service Certification, required.
• Must acquire POIGRA Alcohol Server License, required.
• Food Handler’s Permit.

Knowledge, Skills, and Abilities

• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic arithmetic to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess moderate computer skills and be able to operate Microsoft applications and software.
• Must possess strong critical and analytical thinking skills.
• Must possess excellent planning skills and proactively guide executive management to higher levels of efficiency and profitability.
• Must possess thorough knowledge and expertise in Federal, State, and Tribal regulatory requirements and authoritative published material as related to the department.
• Must be able to take direction and feedback well.
• Must possess the ability to make sound and accurate decisions.
• Must possess internal control knowledge as it relates to the department.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess working knowledge of and be able to adhere to all OSHA, First Aid Management, FDA, and HACCP standards and regulations.

Physical Demands and Work Environment. 

• Work varied shifts and/or irregular hours (i.e. weekends, holidays, nights); stand for prolongs periods of time.
• Smoke filled environment
• Must possess coordination and skill while utilizing kitchen tools and utensils, such as knives, food grater, food slicer, mixers, and any other tool needed to complete recipes.
• Must be able to bend, stoop, reach, crouch, kneel, push, pool, and maneuver in small confined areas.
• Must be able to climb up and down ladders.
• Must be able to respond to visual and aural cues.
• Must be able to lift, move, and place 50 pounds with assistance.
• Must be able to push 150 pounds.
• Must be able to stand and walk for extended periods of time.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Isleta Resort and Casino is in compliance with the Americans with Disabilities Act (ADA). Reasonable accommodations will be made to enable individuals with disabilities to perform essential job junctions.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:

1. Enrolled Pueblo of Isleta Tribal Member;
2. Enrolled pueblo of Isleta Descendants; and
3. Registered Native American from a federally recognized tribe.