Description

Essential Functions

• Ensures friendly, efficient, and effective service of food and beverage to all guests, in a timely fashion, adhering to Company Standards.
• Ensures guests are greeted with in 2 minutes making eye contact and smiling.
• Beverage order placed within 2 minutes- suggest appetizer and alcohol drink of the day.
• Soups and salads served within 3 minutes, appetizers within 5 minutes, lunch within 10 minutes, dinner within 15minutes
• Operates POS system. Issues guests checks in a holder, makes change, and closes checks. Servers must have an Assistant Manager and/or Supervisor run end of day report to ensure no open checks.
• Must possess a personable, customer service attitude with organizational ability to handle multiple tasks simultaneously.
• Reports for work in a clean and neat complete uniform including name tag, ID badge, Service License, cork screw and black non slip shoes prior to start of shift.
• Maintains thorough knowledge of the restaurant menu.
• Answers guests’ questions regarding the menu, makes suggestions regarding food specials, and soups of the day.
• Writes guests’ order.
• Checks dishes for presentation and accuracy before leaving kitchen.
• Pre buses and resets tables as well as assist in running food from the kitchen.
• Stays visible at all times to the guests. Limits time in the kitchen.
• Completes opening and closing side duties. Checks with assistant manager/supervisor before leaving shift.
• Observes diner’s response to any additional requests and to answer any questions guests may have.
• Provides exceptional customer service with a smile.
• Communicates effectively with co-workers, supervisors, chefs and guests.
• Follows all relevant policies and procedures set by the company.
• Complies with the company’s recycling program standards.
• Follows all state and company ABC Safe Serving of liquor rules and requirements at all times.
• Must be actively at work to perform the essential functions of this job.
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures. Comply with all state and federal liquor laws

Additional Functions

• Performs all other duties as assigned

Requirements/Education

• Must possess high school diploma or GED.
• Must possess good communication skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
• Must present an overall professional appearance and report to work in appropriate uniform.
• Must be ABC certified before starting work.
• Must be able to speak, read and write English.

Organizational Relationships

Accountable to: Restaurant GM Assistant Manager, Supervisor

Accountable for: N/A

The Above Description Denotes Some Of The Specific Characteristics Which Are Necessary To Perform The Principal Functions Of The Job And Are Not Intended To Be A Description Of All Work Requirements That May Be Inherent In The Position.

Bally’s Dover Is An Equal Opportunity Employer.