AGE REQUIREMENT: 21 years or older

Position Summary:

The HR Generalist supports a full range of human resources functions, with a focus on benefits, compensation, and employee relations. This role serves as a primary resource for team members, providing guidance and fostering a collaborative workplace aligned with tribal values. The HR Generalist ensures compliance with relevant tribal, state, and federal laws, actively contributes to HR initiatives, and supports key functions such as recruitment, performance management, and policy implementation.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Employee Relations: Address team member inquiries and concerns, facilitating conflict resolution and disciplinary actions in line with tribal and organizational policies. Conduct exit and stay interviews, analyze feedback, and recommend actions to support employee retention.
• Benefits Administration: Coordinate with the benefits team to ensure accurate and timely communication of benefit options and compliance with all regulations. Assist in benefit plan administration, supporting team members in understanding and accessing benefits.
• Compensation: Support compensation analysis and administration, ensuring competitive and fair pay practices aligned with industry and organizational standards.
• Compliance: Ensure adherence to tribal, federal, and state labor laws, including FLSA, FMLA, EEO, OSHA, and tribal HR policies. Contribute to the development and revision of HR policies, especially those related to employee relations and benefits.
• Engagement Programs: Develop and implement initiatives to enhance team member engagement, fostering a positive work culture that reflects Isleta Resort & Casino’s commitment to hospitality and inclusivity.
• Additional HR Support: Assist in recruitment, onboarding, performance management, and training efforts as needed. Participate in HR projects aimed at continuous improvement of HR processes.

Knowledge, Skills, and Abilities:

• HR Expertise: Proficiency in employee relations, benefits, compensation, and general HR practices.
• Regulatory Knowledge: Understanding of relevant tribal, federal, and state employment laws, including regulations specific to benefits programs (ICRA, ACA, HIPAA, FLSA).
• Conflict Resolution: Strong conflict resolution and mediation skills, with experience conducting investigations and resolving workplace disputes.
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally across all levels of the organization.
• Confidentiality: High degree of professionalism in handling sensitive and confidential information.

Education and Experience:

• Education: Bachelor’s degree in human resources, Business Administration, or a related field preferred, or equivalent experience and training.
• Experience: Minimum of 3 years in HR with a focus on employee relations and benefits. Experience with HRIS and benefits administration systems required.
• Certifications: THRP, SHRM-CP, PHR, or other HR certifications preferred.

Special Requirements, Licenses, and Certification:

• Gaming License: Must obtain and maintain a Gaming License issued through the Pueblo of Isleta Gaming Regulatory Authority.
• Screening: Must pass pre-employment drug testing and background investigation.
• Work Environment: Ability to work flexible hours as required. Work involves a mix of office and casino environments with potential exposure to second-hand smoke and high noise levels.

Physical Demands and Work Environment:

• Demonstrate the ability to maintain a seated or standing posture for extended periods.
• Exhibit the capability to lift, move, and position objects weighing up to 25 pounds.
• Primarily operate within office environments, dedicating a significant portion of time to interpersonal interactions. The standard work schedule involves full-time commitment during regular business hours.

Working Conditions:

Work is generally performed in, both, a casino setting with possible exposure to second-hand smoke, a high noise level, and a high paced office setting. Occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.