MINIMUM AGE REQUIREMENT: 21 years or older

Position Summary

 Responsible for mixing and serving alcoholic and non-alcoholic beverages to guests 21 years of age or older. Responsible for maintaining a clean and attractive beverage service area. Must be able to handle all guest requests.

All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
• Takes beverage orders from guests and servers, prepares and serves alcoholic and non-alcoholic drinks.
• Must have experience operating POS (Point of Sale) systems.
• Records drink orders accurately and immediately into the Point of Sale (POS) register system.
• Cash handling experience is required; accepts guest payment, process credit card charges and make change (if applicable).
• Prepares garnishes for drinks and replenishes snacks for bar patrons.
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Clears and resets the bar surface and tables.
• Presents drink menus to guests, makes recommendations; and answers questions regarding beverages.
• Maintains the cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Reports all equipment problems and bar maintenance issues to supervisor.
• Assists the restocking and replenishment of bar inventory and supplies.
• Notifies Supervisor or Manager on duty any time a guest has an unsatisfactory experience.
• Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Abides by all State, Federal and Regulatory liquor laws and regulations pertaining to serving alcoholic beverages; minors intoxicated guests, etc.
• Monitors, Observes, and interacts with guest to assure no guest is over served alcoholic beverages.
• May be required to set up remote bars as needed and service Banquets as assigned.
• Occasionally performs other duties as assigned.
• Trains other employees in all aspects of beverage service
• Follows the Sanitation and Safety rules and regulations for food safety and service.

Education and Experience

• High School Diploma and/or General Educational Degree (GED) equivalent, Preferred.
• One (1) year bartending experience, required.
• Working knowledge of OSHA; Alcohol awareness programs; New Mexico Beverage

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• New Mexico State Alcoholic Beverage Service Certification, required.
• Must acquire POIGRA Alcohol Server License, required.

Knowledge, Skills, and Abilities

• Must be able to take direction and feedback well.
• Must possess moderate computer skills and be able to operate Microsoft applications and software.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills while paying close attention to details such as number and measurements.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess working knowledge of and be able to adhere to all OSHA and HACCP standards and regulations.
• Must be able to read, follow, and initiate all drink recipes.
• Must have essential experience operating POS (Point of Sale) systems and Cash Handling.

Physical Demands and Work Environment. 

• Work varied shifts and/or irregular hours (i.e. weekends, holidays, nights); stand for prolongs periods of time.
• Smoke filled environment
• Must be able to bend, stoop, reach, crouch, kneel, push, pool, and maneuver in small confided areas.
• Must be able to lift, move, and place 50 pounds with assistance.
• Must be able to push 150 pounds.
• Must be able to stand and walk for extended periods of time.

Working Conditions:

Smoke filled environment, exposure to various lights and sounds. Occasionally may deal with angry or hostile individuals. Must be on call at all times. May work holidays, weekends, and different shifts.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Isleta Resort and Casino is in compliance with the Americans with Disabilities Act (ADA). Reasonable accommodations will be made to enable individuals with disabilities to perform essential job junctions.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:

1. Enrolled Pueblo of Isleta Tribal Member;
2. Enrolled pueblo of Isleta Descendants; and
3. Registered Native American from a federally recognized tribe.