Description

Provides efficient, courteous service to guests.

Principal Duties & Responsibilities

Monitors guests’ needs on a continual basis, ensuring all requests are promptly filled. Performs as a team with other servers to provide Rocking guest service.

Performs all necessary side work. Polishing and rolling silverware, restocking items such as condiment’s, filling salt and pepper shakers, cutting lemons, etc.

Performs as a team with other rockers to produce a smoothly run function.

Performs bus person duties to clear tables when guests have completed their meals.

Assists with opening and closing the functions according to prescribed specifications.

Performs all necessary tasks to service guests, such as taking and filling all food and drink orders whenever necessary, and maintaining the venue in a clean and neat manner.

Maintains all proper sanitation practices.

Maintains knowledge of property information, including memorabilia.

Abides to Freeman Standards.

Knows hours of operation and prices of daily buffets and current promotions.

Knows food products, food promotions, and food available on buffet stations.

Completes assigned side work duties; use of supplies, cleaning and organizing assigned areas.

Returns any lost and found articles to supervisor immediately.

Other Duties & Responsibilities

Upholds the Mission Statement – We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Follows The Legal Stuff guidelines.

Knowledge, Skills, And Abilities Required

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High School diploma general education (GED).

Experience preferred, but will train or promote willing individual.

Must be able to work flexible hours and shifts.

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.

Must be very detailed oriented.

Must project a professional and positive image.

Must have a high level of energy

Excellent interpersonal skills.

Must be able to work all shifts, weekends, holidays, & special events (Banquet) as needed.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Counterfeit Currency Prevention

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

TRMG Title 26 & Form 8300 for Non-Casino Departments *

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting R Temperature Changes R

Lifting F Wet R

Carrying C Humid R

Pushing R Noise C

Pulling R Vibration R

Climbing R Hazards R

Balancing C Atmospheric Conditions R

Stooping R Cigarette Smoke C

Kneeling R

Crouching R

Crawling R

Reaching C

Handling C

Grasping C

Feeling C

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

_____ Medium work

___X_ Heavy work

_____ Very heavy work