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Senior Director of Sales

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Compensation: $104,100 - $140,500 / year

The opportunity

Delaware North is seeking a Senior Director of Sales to join our Parks and Resorts team located in Buffalo, New York. As Senior Director of Sales, your primary responsibility will be to provide direct support to department leaders, drive sales training and development initiatives, and promote a consultative and value-driven sales approach for Delaware Norths West Coast Lodging assets. Additionally, this individual will create sales plans, identify strategies for revenue growth and profit goals, and lead efforts to enhance customer retention and satisfaction.

This role will also mentor and coach both group lodging and catering sales managers to drive/book substantial, profitable business within the group markets. The individual will manage the teams reactive and proactive group sales efforts, as well as, taking responsibility for achieving group revenue goals, guest and associate satisfaction. Provides day-to-day leadership oversight to the on-property and remote sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the units top and bottom line sales objectives.

We are open to qualified candidates on a remote + travel basis. Candidates in the Buffalo, NY area will be required to work a hybrid schedule.

Pay

Minimum – Anticipated Maximum Base Salary: $104,100 – $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

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What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

  • Create and maintain an effective organizational structure and sales standards for group and negotiated contract sales
  • Build out productive strategies targeting key accounts
  • Create and maintain the group sales reporting strategy
  • Assists VP of Sales in creation and achievement of subsidiary and unit specific goals/strategies in assigned territory to positively impact revenues
  • Direct the planning and implementation of the sales program with all designated sales personnel throughout all regions. Manage performance-to-plan and market opportunity at all levels
  • Monitors production of all top accounts and evaluates trends within assigned markets
  • Takes ownership of sales systems and making sure records and payments are up to date
  • Responsible for assisting in the establishment if the overall East Coast sales targets and the implementation and management of the incentive program
  • Ensures accurate group sales forecasting
  • Understands both top and bottom-line revenue
  • Ensure the sales team captures group business from assigned market segments and/or geographic territory to surpass revenue expectations of hotel and individual revenue goals
  • Creating teams that adhere to governance rules of group sales process and support revenue management operating procedures
  • Ensuring all SOPs are kept up to date and relevant
  • Through mentorship and leadership skills, developing highly effective field sales teams.
  • Similarly responsible for the developing sales skills in operational and leisure sales roles, such as Front Desk staff and Call Center staff
  • Manage vendor relationships such as, Cvent, Helms Briscoe, Maritz, etc.
  • Understanding market trends/pricing Provides guidance to sales managers with contract clauses
  • Anticipates (or reacts to) group and sales team issues and provides a solution

More about you

  • Bachelor’s Degree in relatable discipline highly desired. Willing to supplement education for relevant work experience
  • 7-10 years of sales experience
  • 5+ years of sales management at a senior level
  • Strong financial accumen and reporting skills are required for this role
  • Hands on management with a passion for training and development is essential for this role

#LI-Remote

#LI-Hybrid

Shift details

Day shift
Evening shift
On call
Holidays
Monday to Friday
Evenings as needed
Weekends
Overtime as needed

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Delaware North

250 Delaware Avenue

Buffalo, NY 14202

Gaming Company

Delaware North

For over 100 years, Delaware North has been a global leader in the hospitality industry. We’re one of the world’s largest and most admired privately held companies. Founded and owned by the Jacobs family since 1915, Delaware North has operations in the sports, travel, restaurants, parks, resorts, gaming, and specialty retail industries.

At Delaware North, we take pride in offering a welcoming workplace where team members learn, grow, and succeed. Our impact extends beyond pay, benefits and other job perks to encompass the overall culture of the company. By offering an enriching employee experience, we support our team members and allow them to create exceptional guest experiences that are at the heart of the work they do every day both individually and as part of a team.

With Delaware North, you’ll experience moments like no other. From the first serve at an Australian Open final to iconic sporting events concerts at Wembley Stadium, and from celebrity sightings at restaurants at LAX to stargazing in Yosemite National Park, there is Delaware North. We work behind the scenes, making each guest experience the very best it can be. Delaware North team members serve guests in the United States, the United Kingdom, Australia, and New Zealand.

Join Delaware North at some of our most famous sporting venues like Globe Life Field, TD Garden, Truist Park, and many more. We have a variety of roles available, whether you’re interested in customer service, food and beverage, or operations. With the echoes of the cheers of passionate fans, it’s where legends are born and rivalries ignite. Whether you’re helping guests find what they’re looking for or supporting a team member, the energy is electric. 

From the peaks of the mountains in Yellowstone National Park to the valleys in the Grand Canyon, Delaware North provides its team members with the support they need to be the best version of themselves and give the best service to our guests. We offer competitive benefits and perks, including employee discounts. We believe in empowering everyone to make the team better. 

Patina 250’s seasonal menus with fresh, locally sourced ingredients provide creative, flavor-infused twists. Whether sipping a specialty drink at the bar, sharing dishes with friends, or enjoying a complete dining experience, the welcoming setting encourages you to be your best self. Patina 250 believes everyone plays a role in making our culinary journey memorable. 

From the castles of Disneyland to the modern wonders of Epcot, Delaware North produces unforgettable memories. Delaware North supports its team members to be both dreamers and doers, offering career growth and development opportunities. Whether you’re helping a guest explore the cosmos at Space 220 Restaurant or creating unforgettable experiences in Pixar’s art, Delaware North wants you to help us make each day a magical adventure.

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