Under the direction of the Manager, Surveillance Technical, the Surveillance Infrastructure Technician is responsible for managing and overseeing the Surveillance Department's systems, equipment, components, and infrastructure across all properties owned and operated by the Tribe, including Yaamava Resort & Casino, retail spaces, entertainment venues, amenities, food and beverage areas, numerous remote site locations, and the Reservation. This includes CCTV systems, conduit bending and installation, cable installation, termination, and testing, as well as certification of fiber optic, category, multi-conductor, and coaxial cables. Installs cameras, and cross-connecting components such as servers, network switches, storage devices, and PC workstations while ensuring all Surveillance Department system components and infrastructure comply with industry, regulatory, state, and federal standards. Implements and maintains point-to-point wireless networks, host and participate in monthly training sessions, understand network architecture and basic A/V architecture, possess a basic understanding of network protocols, and have a strong ability to foster cross-departmental collaboration. Also, supports bag X-ray scanners, supports SMTGC hearings, and deploys or maintains mobile camera units. Additionally, assists in technical design, planning, and deployment of systems, reading and interpreting system diagrams and schematics, and utilizing tools and testing instruments to ensure proper functionality. Furthermore, attending conferences, training sessions, and certification courses is essential to staying updated with industry advancements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Installs and configure surveillance department system components such as cameras, servers, prepare network switches, storage devices, wireless devices, equipment racks, cabinets, environmental monitoring devices, and weapons detection systems. Installs/dresses, terminates, tests, certifies, and labels various types of cable (i.e. Category cable, fiber, coaxial). Installs cable pathway and management systems (conduit, cable trays, cable racks, J-hooks or D-rings).2. Performs routine and emergency maintenance; troubleshoots outages, issues, and/or concerns related to all surveillance department systems. Promptly and accurately identifies situations that require quick, effective, and reasonable courses of action with due regard to the circumstances.3. Processes work orders, documenting work performed, and provides accurate daily and/or weekly status reporting. Provides feedback and/or solutions to projects, tasks and technical, physical installation or mechanical challenges. May enact user accounts for multiple information systems through granting, provisioning, and de-provisioning identities, and access accounts in accordance with applicable policies, procedures, laws, regulations, and accreditation standards.4. Operates equipment such as man lifts, aerial boom lift/truck, utility vehicles, and enterprise vehicles. Uses tools including but not limited; ladders, power tools and various hand tools.5. Assists with managing vendor activity for routine work or emergency services and ensuring optimization of Surveillance Department systems.6. Maintains accurate inventory of all surveillance system components and tools.7. Maintains working knowledge of Surveillance Department Standard Operating Procedures (SOP’s), San Manuel Tribal Gaming Commission and Casino policies/procedures, federal, state, and tribal regulations pertaining to the tribe and its operations.8. Provides technical support in response to enterprise needs 24-hours a day, 7 day a week and is “on-call” for business needs.9. Performs other duties as assigned to support the efficient operation of the department.
EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS
High School Diploma or GED is required.
Minimum one (1) year of experience working with electronic, low voltage, surveillance closed-circuit television (CCTV), access control systems or IT infrastructure is required.
Vocational/Technical certification(s) in Low Voltage, Surveillance Technical, Information Technology (IT) infrastructure, physical security or related field is preferred.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Must possess, or be able to attain, skills to operate equipment such as man lifts, aerial boom lifts/trucks, ladders, hand/power tools, and utility trucks is required.
Must possess, or be able to attain, and maintain Certified Fiber Optic Installer (FOI) certification is required.
Must possess, or be able to attain, and maintain Genetec beginner and advanced certification is required.
Must have the ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
Proven commitment to working in a team environment with a capacity for self-direction, and a strong willingness to learn new technologies.
Ability to read and understand blueprints and schematic diagrams.
Must have the ability to read, write, and speak English for safety purposes.
Must be personable and professional, capable of using caution and discretion in communication.
REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
CompTIA or equivalent certification is preferred.
A Physical Security Professional (PSP) Certificate is preferred.
Select One of the Following: Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
